RENITA LAWRENCE
New York,NY
Summary
Personable Medical Assistant bringing years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative Remote
Luxottica Group
08.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Home Attendant
24/7 Home Care
03.2016 - 10.2022
- Assisted in personal care for clients in their home > Light Housekeeping
- Meal Preparation
- Medication Reminder
- Heavy Lifting
- Entertained patients by reading aloud, playing cards and engaging in conversation.
- Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements and nutrition standards.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Medical Assistant
Dr. Johnathan Spitz
08.2020 - 10.2021
- Duties
- Insurance Verification
- Data Entry
- MS Word
- Appointment Scheduling
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Medical Assistant Certification - Health Sciences
Allen School of Health Science
Brooklyn, NY10.2021
HHA Certification - Home Health Aide
Partners in Care
Manhattan, NY04.2015
High School Diploma -
Northern Nash High School
Rocky Mount, NC05.2003
Skills
- Wound Care and Irrigation
- Venipuncture and Phlebotomy
- Medical Billing and Coding
- HIPAA Compliance
- Charting Expertise
- Appointment Scheduling
- Membership Renewals
- Call Center Operations
- Courteous with Strong Service Mindset
- 35 wpm Typing Speed
- Customer Account Management
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Order Fulfillment
- Account Management
Certification
EKG
Specimen Collection
Vital Signs
Phlebotomy
Injections
Timeline
Customer Service Representative Remote
Luxottica Group
08.2021 - 03.2023
Medical Assistant
Dr. Johnathan Spitz
08.2020 - 10.2021
Home Attendant
24/7 Home Care
03.2016 - 10.2022
Medical Assistant Certification - Health Sciences
Allen School of Health Science
HHA Certification - Home Health Aide
Partners in Care
High School Diploma -
Northern Nash High School
EKG
Specimen Collection
Vital Signs
Phlebotomy
Injections
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