Precious Angelle
Lafayette,Louisiana
Summary
Empathetic healthcare professional delivers exceptional patient care by handling clinical and personal needs. Works effectively under pressure to support [Number]+ patients per shift and maintain unit efficiency. EHR-trained and phlebotomy-competent.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Remote
AT&T Mobility
Lafayette, LA
01.2020 - Current
- Managed customer calls efficiently in fast-paced call center environment.
- Met personal, team and company goals in customer service environment.
- Handled customer inquiries, payments and service requests.
- Documented, researched and resolved customer service issues.
- Anticipated needs and resolved problems to keep customers happy.
- Developed customized sales strategies to meet client needs and drive revenue growth.
- Conducted market analysis to identify new business opportunities and enhance competitive positioning.
- Built and maintained strong client relationships through effective communication and follow-up.
Patient Care Technician
P and L Medical Services
01.2014 - Current
- Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.
- Protected patients when collecting specimens by following proper aseptic techniques.
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs.
- Worked alongside registered nursing staff and followed care plans.
- Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
- Responded, resolved and followed up on customer service issues.
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments and responses.
Youth Care and Support Worker
Behavioral Services Of Southwest Louisiana
Baton Rouge, LA
11.2018 - 04.2021
- Provided emotional support and guidance to at-risk youth in crisis situations.
- Developed individualized care plans addressing the unique needs of each client.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Implemented safety protocols ensuring a secure environment for youth engagement.
- Monitored behavioral progress, documenting changes and adjusting interventions as needed.
- Facilitated recreational activities promoting social skills and personal development among clients.
- Advocated for resources and services that improved overall mental health support for youth.
- Maintained detailed documentation of client progress for review by case managers or other relevant professionals when necessary.
- Implemented creative therapeutic interventions to address emotional challenges faced by vulnerable young people effectively.
- Managed daily operations of assigned facility; ensuring cleanliness, safety standards were met, and adequate supplies were available for program activities.
Patient Access Representative
Baton Rouge Womens Clinic
01.2017 - 01.2020
- Supported patient service needs by coordinating efficient referrals for additional resources.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Conveyed policies and procedures to patients from medical and administrative standpoints.
- Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions.
- Coordinated with clinical staff to ensure timely check-in of patients for appointments.
- Registered, scheduled and checked in patients with accurate use of [Software] electronic record system.
- Scheduled appointments for patients based on provider availability and patient preferences.
- Collected insurance information and scanned identification cards for accurate billing purposes.
Administrative Assistant
Dcfs
01.2013 - 01.2016
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail.
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
- Organized domestic and international travel, including ground transportation, flights, and accommodations.
- Welcomed guests, issued passes and took incoming phone calls at reception.
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
- Developed professional relationships with clients through consistent communication and collaboration.
Education
Associate in Science (A.S.) - undefined
Slcc
Lafayette, Louisiana05.2015
Skills
- Basic nursing care
- Patient Observation
- Bed preparation
- ADL support
- Information Protection
- Hospice And Palliative Care
- Direct Supervision
- Training And Support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
LANGUAGE
Spanish
Conversational
Timeline
Customer Service Representative Remote
AT&T Mobility
01.2020 - Current
Youth Care and Support Worker
Behavioral Services Of Southwest Louisiana
11.2018 - 04.2021
Patient Access Representative
Baton Rouge Womens Clinic
01.2017 - 01.2020
Patient Care Technician
P and L Medical Services
01.2014 - Current
Administrative Assistant
Dcfs
01.2013 - 01.2016
Associate in Science (A.S.) - undefined
Slcc