Blessing Qualls
Alabama
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining service delivery. Excelled in complaint resolution and critical thinking, significantly improving service efficiency. Skilled in Microsoft Excel and active listening, adept at fostering positive relationships while ensuring data integrity and security. Achieved notable success in patient care and support, demonstrating exceptional ability in health monitoring and patient education.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Quality Outdoor Products
Tuscumbia, AL
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Advocate
Truepill
Remote, AL
07.2019 - 08.2021
- Provided accurate, valid, and complete information to customers in a timely manner.
- Adhered to all company guidelines when interacting with customers.
- Worked closely with other departments to ensure quality customer service delivery.
Patient Care Technician
Shoals Hospital
Muscle Shoals, AL
05.2015 - 07.2019
- Facilitated communication between families and caregivers and healthcare providers.
- Assisted with activities of daily living such as bathing, grooming, dressing and eating.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Provided support to physicians with clinical documentation, charting and coding.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
Education
Associate of Science - Nursing
South College
Knoxville, TN08-2024
High School Diploma -
Colbert County High School
Leighton, AL05-2015
Skills
- Complaint resolution
- Scheduling
- Critical thinking
- Service upselling
- Information security
- Data entry
- Microsoft Excel
- Relationship building
- Medical terminology
- Data collection
- Payment processing
- Basic nursing care
- Sterilization techniques
- Vital signs monitoring
- Patient assistance
- Acute and rehabilitative care
- Health monitoring
- Safety protocols
- Active listening
- Patient education
Timeline
Customer Service Representative
Quality Outdoor Products
08.2021 - Current
Customer Service Advocate
Truepill
07.2019 - 08.2021
Patient Care Technician
Shoals Hospital
05.2015 - 07.2019
Associate of Science - Nursing
South College
High School Diploma -
Colbert County High School
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