India Anderson-Croom
Temecula,CA
Summary
Highly motivated professional with 12 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Duke Energy
Concord, NC
02.2023 - 04.2024
- Made financial and logistics decisions in best interest of company.
- Consulted with potential clients to determine how company could best meet needs.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Kept up-to-date on regulatory changes affecting business operations.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
United Healthcare
Kannapolis, NC
11.2021 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Store Manager
Compass
Sumter, SC
07.2017 - 09.2019
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Patient Care Technician
Carmen Vacchiano
Orange, NJ
04.2012 - 05.2015
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
Certified Nursing Assistant
White House Healthcare Center
Orange
10.2012 - 03.2014
- Assisted residents in preparing for activities and social programs.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Observed patients for any changes in their physical or mental condition.
- Participated in educational programs related to nursing assistant skills development.
- Helped residents walk with or without self-help devices.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Reminded patients to take prescribed medications or nutritional supplements.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC10.2026
Associate of Science - Early Childhood Education
Ashford University
San Diego, CA06.2020
Some College (No Degree) - Patient Care Technician
Essex County College
Newark, NJSkills
- Operations Management
- Marketing campaign development
- Contract Management
- Inventory Control
- Financial Reporting
- Contract Negotiation
- Personnel Management
- Business Development
- Cost Control and Budgeting
- Attention to Detail
- Customer Service
- Purchasing and Planning
- Relationship Building
- Coaching and Mentoring
- Customer Relations
- Bookkeeping
- Start-Up Operations
- Team Collaboration and Leadership
- Process Improvement
- Financial Administration
- Verbal and Written Communication
- Quality Assurance
- Phlebotomy techniques
- Patient observation
- Compassionate care
- EKG interpretation
- Patient mobility training
- Time management
- Communication skills
- Conflict resolution
- Regulatory compliance
- Patient services
- Vitals documentation
- Medical laboratory procedures
- Clinical training
- Patient hygiene management
- Wound care
- CPR certification
- Basic nursing care
- Active listening
- Patient assistance
- HIPAA compliance
- Teamwork
- Empathy and understanding
- Activities of daily living ADL support
- Empathy and compassionate care
Additional Information
Licensed Notary
Timeline
Customer Service Representative
Duke Energy
02.2023 - 04.2024
Customer Service Representative
United Healthcare
11.2021 - 02.2023
Store Manager
Compass
07.2017 - 09.2019
Certified Nursing Assistant
White House Healthcare Center
10.2012 - 03.2014
Patient Care Technician
Carmen Vacchiano
04.2012 - 05.2015
BBA - Business Administration And Management
Strayer University
Associate of Science - Early Childhood Education
Ashford University
Some College (No Degree) - Patient Care Technician
Essex County College