Jakia Martin
Glen Allen,VA
Summary
To assure a professional position where I can help increase productivity, assist, and educate customers with exceptional information in a timely manner. Great at problem solving while providing astonishing customer service.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Closer
Bank of America
Richmond, Virginia
09.2021 - 12.2023
- Review all submitted data and paperwork then prepares closing documents, review final closing disclosures and estimated settlement statements, forward the documents to all involved parties, confirm the accuracy of the submitted data, collaborate closely with the agents and borrowers to ensure the wire requests and funding information are completed promptly, contact involving parties as needed to confirm wiring instructions.
Loan Servicing- Document Specialist/ Mortgage Loan Closer
Wells Fargo Contact Center
Glen Allen, Virginia
04.2018 - 08.2021
- Coordinates details of closing with borrower, realtor/builder, seller and closing agent, prepares and sends closing package to closing agent, performs post-closing audits and ships required document package to investors, assisted Attorneys and Loan Officers to resolve any issues prior to closing, ensured all closing conditions to make sure conditions were met prior to closing and funding, ordered funds the appropriate time for scheduled funding, meets performance standards and goals established by the bank.
Pharmacy Technician
Omnicare/ CVS Pharmacy
Richmond, Virginia
04.2016 - 03.2018
- Fill in drug orders accurately and efficiently, assist in processing returned drugs and recycle/dispose per procedure, review facility pre-list and prepare 30-day cards with the appropriate drug for the fulfill, assist in monthly fills by delivering and exchanging medications to scheduled nursing facilities, pre-packing frequently ordered medications, label, and store as needed during low volumes times, received packing orders and pull items to be stocked on order sheets, determined that the correct packing and materials are available at packing stations, ship orders via UPS, apply labels, and stack boxes according to directions, coordinate express deliveries, keep record of departure times packed and attach record to the order, diligently follow all applicable government regulations including HIPPA.
Pharmacy Technician
Wal-Mart Pharmacy
Richmond, Virginia
01.2015 - 03.2016
- Help healthcare providers and patients by greeting them in person and by phone, answering questions and request; referring inquiries to pharmacist, maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders; removing outdated medications, upholding a clean and safe pharmacy by complying with procedures, rules, and protocols, organizing medication for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies, prepares reports by collecting and summarizing information, ensures medication availability by delivering medication to patients and departments, contributes to team effort by accomplishing related results as needed.
Education
Associates - Psychology
Liberty University
Lynchburg, VAAdvanced Academic Diploma -
Highland Springs High School
06.2012
Skills
- Proficient in Microsoft Office
- Time management
- Supply management
- Informing/educating others
- Diligence
- Organization
- Creating a safe effective environment
- Quality focus
- Willingness to adapt to changes with policies and procedures
- Dependability
- Analyzing information
- Excellent customer service
Timeline
Mortgage Loan Closer
Bank of America
09.2021 - 12.2023
Loan Servicing- Document Specialist/ Mortgage Loan Closer
Wells Fargo Contact Center
04.2018 - 08.2021
Pharmacy Technician
Omnicare/ CVS Pharmacy
04.2016 - 03.2018
Pharmacy Technician
Wal-Mart Pharmacy
01.2015 - 03.2016
Associates - Psychology
Liberty University
Advanced Academic Diploma -
Highland Springs High School