Jakigh Marcelin
Brockton,MA
Summary
Seasoned Store manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy leader bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and compliance standards. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Senior Team Lead Manager
Middlesex Integrative Medicine
Norwood, MA
08.2020 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepare and order supplies for store weekly.
- Assist and encourage 90 plus patients day to find best medicine for their pain and medical needs.
- Manage and train staff members
- Set schedule for employees that day including breaks and stations for day
- Updating menu, prices, and website, as well as Open and close store, handling money for registers and deposits
- Managed daily operations, administrative duties, scheduling, and sales
- Oversaw store in absence of General manager
- Interviewed, hired, trained, and supervised new Patient Wellness guide
- Demonstrated excellent people skills in both client and employee relationships
- Receptionist in security booth checking in patients, creating and updating their profiles within State system
- Completing daily & nightly checklist
- Ensuring all patients and employees enter and leave building safely
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Completed point of sale opening and closing procedures.
- Create Standard Operation Procedures.
After School Teacher
Jefferson Elementary School
Rockland, MA
01.2020 - 10.2020
- Set up planner to see what was in store for day
- Helped kids 1-4th grade with homework and other activities then took 60+ kids outside to play safely and Respectfully.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Prepared food and served meals and refreshments to 60+ children.
- Prepared after-school enrichment activities for children to encourage student participation.
Dominos Delivery Driver
Domino's
Rockland, MA
02.2019 - 09.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Adhered to safe lifting techniques to avoid injuries.
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Retail Sales Associate
Old Navy
Hanover, MA
07.2018 - 09.2019
- Assisted 30+ customers daily on finding items in store, price checking and also taking on shipment and changing prices
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
Maintenance Worker
Chaps maintenance
Rockland, MA
01.2016 - 08.2018
- Thoroughly cleaned inside of apartments making them ready for new tenant to move in
- Swept outside for any trash in apartment complex
- Emptied all garbage cans as well as help prepare for garbage truck and Handled time sheets as well.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Retail Sales Associate
DICK'S Sporting Goods
Hanover, MA
02.2015 - 09.2015
- Assisted 40+ customers in men's, women's, and kids footwear department to help them find best fit shoe for them whether it was for style or sports.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Informed customers of current store promotions to encourage additional sales purchases.
Data Entry Clerk
Revzon consulting
Marshfield, MA
02.2014 - 12.2014
- Answered calls coming into office Professionally, answered emails in full detail, Updating data bases and accounts for current customers.
- Accurately handled data entry for 40 clients into company-based software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
High School Diploma -
Rockland Senior High School
Rockland, MA 05.2013 - 05.2017
No Degree - Criminal Justice
Quincy College
Quincy, MA 05.2018 - 02.2019
No Degree - Criminal Justice
Massasoit Community College
Brockton, MA 2019 - 2020
Skills
Customer Service (4 years)
Communications (5 years)
Time ManagementStore Management ExperienceLeadershipComprehending and responding to retail customer needsAttention to detail
Team leadership
Strategic thinker
Staff Management
Accurate money handling
Training and mentoring
Opening and closing procedures
Bank deposit procedures
MMJ laws and regulatory compliance
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I'll do whatever it takes to win games, whether It's sitting on a bench waving a towel, handing a cup of water to a teammate, or hitting the game-winning shot.
Kobe Bryant
Timeline
Senior Team Lead Manager
Middlesex Integrative Medicine
08.2020 - Current
After School Teacher
Jefferson Elementary School
01.2020 - 10.2020
No Degree - Criminal Justice
Massasoit Community College
2019 - 2020
Dominos Delivery Driver
Domino's
02.2019 - 09.2020
Retail Sales Associate
Old Navy
07.2018 - 09.2019
No Degree - Criminal Justice
Quincy College
05.2018 - 02.2019
Maintenance Worker
Chaps maintenance
01.2016 - 08.2018
Retail Sales Associate
DICK'S Sporting Goods
02.2015 - 09.2015
Data Entry Clerk
Revzon consulting
02.2014 - 12.2014
High School Diploma -
Rockland Senior High School
05.2013 - 05.2017