Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Head Cashier
Lowes Home Improvement
Northport, AL
01.2022 - Current
Trained new team members in cash register operation and customer services.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Processed refunds for worn, damaged and broken merchandise.
Answered phone calls to assist customers with questions and orders.
Greeted customers promptly and responded to questions.
Built and maintained productive relationships with employees.
Sales Associate
Dollar General
Greensboro, AL
09.2020 - 01.2022
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets.
Assessed customer needs to provide assistance and information on product features.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Used technology resources to assist customers in locating and selecting items.
Trained new team members in cash register operation, stocking, and customer services.