Ja’Kiya Moore-Bethea
Irmo,South Carolina
Summary
Dynamic customer service professional with extensive experience at Verizon Wireless, excelling in client relations and active listening. Proven track record of enhancing customer satisfaction and driving sales through effective communication and critical thinking. Skilled in cash management and data entry, consistently achieving productivity goals while fostering positive customer experiences.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Personal Shopper
Walmart
11.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Walmart
Irmo, SC
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Zaxby’s
06.2020 - 03.2024
Education
High Schu -
Irmo High School
Irmo, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Client relations
- Call center operations
- Scheduling
- Follow-up skills
- Call management
Timeline
Personal Shopper
Walmart
11.2024 - Current
Cashier
Walmart
11.2021 - Current
Cashier
Zaxby’s
06.2020 - 03.2024
Customer Service Representative
Verizon Wireless
High Schu -
Irmo High School