Jakiyah Flocker
Richmond,VA
Summary
Experienced with cardiac monitoring and patient care. Utilizes advanced monitoring equipment to ensure accurate data collection and interpretation. Strong understanding of medical protocols and effective team collaboration.
Experienced with creating engaging and developmentally appropriate lesson plans. Utilizes effective communication techniques to foster nurturing classroom environment. Knowledge of classroom management and child development to support young learners.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
St. Mary’s Hospital
02.2025 - Current
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Scheduled patient appointments efficiently, optimizing clinic workflow and minimizing wait times.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with healthcare staff to ensure seamless patient transitions and follow-up care.
Administration Assistant
St. Mary’s Hospital
09.2023 - 09.2024
- Managed scheduling and appointment coordination for physicians and patients.
- Assisted in patient records management using electronic health record systems.
- Supported billing processes by verifying insurance information and patient data.
- Facilitated communication between departments to enhance operational efficiency.
Monitor Technician
St. Mary’s Hospital
06.2022 - 09.2024
- Monitored and interpreted cardiac rhythms to identify abnormalities and notify nursing staff promptly.
- Assisted in the operation of telemetry equipment, ensuring functionality and accuracy during patient monitoring.
- Collaborated with healthcare teams to provide timely updates on patient status and changes in heart rhythms.
- Maintained meticulous documentation of patient data, ensuring compliance with hospital protocols and standards.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
Lead Preschool Teacher
Childtime Learning Center
09.2020 - 06.2022
- Assisted in developing age-appropriate lesson plans to foster children's growth and learning.
- Supported classroom management by implementing daily routines and behavioral expectations.
- Engaged children in interactive activities to enhance social skills and cognitive development.
- Collaborated with parents to communicate progress and address individual needs effectively.
Education
Early Childhood Education Certification - Early Childhood Care And Education
J. Sargeant Reynolds Community College
Richmond, VASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Certification
Early Childhood Education Advanced Certification
Timeline
Patient Service Representative
St. Mary’s Hospital
02.2025 - Current
Administration Assistant
St. Mary’s Hospital
09.2023 - 09.2024
Monitor Technician
St. Mary’s Hospital
06.2022 - 09.2024
Lead Preschool Teacher
Childtime Learning Center
09.2020 - 06.2022
Early Childhood Education Certification - Early Childhood Care And Education
J. Sargeant Reynolds Community College