Hi, I’m
Jakki Jackson
Ashland,KY
Summary
Well-qualified professional with over 10 years of experience in the service and sales industry. Adept at planning and implementing strategies which not only motivate others, but produce results.
Overview
20
years of professional experience
Work History
South Western, Workforce Investment Board
Youth Career Planner
2021.08 - Current (3 years & 1 month)
Job overview
- Source and recruit from targeted demographics
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets
- Serve as liaison with employers to facilitate job placements for participants
- Conduct comprehensive assessments of potential clients to determine eligibility for services
- Assisted clients in building successful job search strategies
- Developed career and education plans based on individual needs
- Prepare and manage client files to ensure contract compliance
- Managed caseload of over 25 clients
Enterprise Rent-A-Car
Management Program
2013.06 - 2020.04 (6 years & 10 months)
Job overview
- Ranked in top 10% of employees who demonstrated highest sales region for WV, KY, and MD
- Top performer at Enterprise, received Matrix Award for territory sales achievement
- Hit monthly sales target to achieve growth revenue
- Created monthly business plans based off self-assessments, goals, and evaluations
- Assisted in managing relations with corporate accounts
- Trained management on operating system LMS: Odyssey
- Launched Enterprise Car Share program (We Car) on Marshall University’s campus designated for students
- Promoted Enterprise at promotional events, and represented the company at universities to increase membership for Ride Share program
- Presented speeches on Enterprise programs for large groups of constituents
- Cultivated, and maintained relationships with new, and existing customers to increase revenue
- Consistent at upsell opportunities, and maximizing customer experience
- Received many accolades from upper management on customer service ability
Enterprise Rent-A-Car
Intern
2011.10 - 2013.06 (1 year & 8 months)
Job overview
- Acquired marketing skills, and learned selling tools for transactional programs
- Gained management skills, and business acumen for learning the “Enterprise Way”
- Completed management trainee program for permanent employment
- Submitted and generated business leads for new potential accounts
- Retrieved customers from existing location
- Consulted with clients on best suited rental needs
XM Satellite Radio
Quality Analyst
2003.06 - 2009.08 (6 years & 2 months)
Job overview
- Conducted new hire presentations on policies and procedures of call handling
- Developed new strategies to assist with sales and marketing of products
- Coached team of 25 agents for developing new methods of selling
- Handled escalated calls between customers and agents, and developed resolutions for customer complaints
- Served as liaison between agents and corporate clients
Education
Marshall University , Huntington, WV
B.A. from Communication Studies, Psychology
12.2013
Skills
- Excellent verbal and non-verbal communication skills
- Ability to communicate effectively across diverse groups
- Exceptional presentation skills
- Acclimates quickly to change
- Highly motivated
- Self-starter
- Proficient in Microsoft Office Suite and computer operating systems
Timeline
Youth Career Planner
South Western, Workforce Investment Board
2021.08 - Current (3 years & 1 month)
Management Program
Enterprise Rent-A-Car
2013.06 - 2020.04 (6 years & 10 months)
Intern
Enterprise Rent-A-Car
2011.10 - 2013.06 (1 year & 8 months)
Quality Analyst
XM Satellite Radio
2003.06 - 2009.08 (6 years & 2 months)
Marshall University
B.A. from Communication Studies, Psychology
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