Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jacquelyn Cerna

Citrus Heights,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
2
years of professional experience

Work History

Receptionist

Headgames Salon
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Server

Applebees
12.2021 - 07.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Joseph A. Gregori High School
Modesto, CA
05.2020

Criminal Justice

California State University, Sacramento
01.2024

Skills

  • Customer and Client Relations
  • Clerical Support/Call Management
  • Cash Handling/Bank Deposits
  • Calendar Management/Appointment Scheduling
  • Resourcefulness/Organizational Skills
  • Work Prioritization/Time Management
  • Active Listening
  • Multitasking Abilities
  • Confidentiality Handling
  • Computer Proficiency/Proficient in Word, Excel, Power Point
  • Sensitive Information Handling
  • Problem-Solving Skills/Resourceful

References


  • Maureya May, Dance Teacher, Powerhouse Dance Studio, (209) 679-3583
  • Deja Crespin, Manager, Buffalo Wild Wings, (209) 400-5748
  • Christina Muñoz, Manager, Applebees (Modesto), (209) 303-4789
  • Adia Bird, Manager, Applebees (Sacramento), (916) 214-5222
  • Dana Lassiter, The Headgame, (916) 724-9281

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Headgames Salon
06.2023 - Current

Server

Applebees
12.2021 - 07.2023

High School Diploma -

Joseph A. Gregori High School

Criminal Justice

California State University, Sacramento

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Jacquelyn Cerna