Jacqueline Waldvogel
Centereach,NY
Summary
Motivated Lead Operations Coordinator with (3) years overseeing employees in collaboration with organization leaders. Seasoned professional working with various departments to drive smooth operations. Tactful when guiding and communicating with staff to maintain upbeat atmosphere and peak performance. Alert and attentive with expert problem-solving skills.
Overview
8
8
years of professional experience
Work History
Lead Operations Representative
Broadway National
05.2021 - Current
- Gathered, organized and input information into digital database.
- Actively participated in recruitment efforts, selecting qualified candidates that contributed positively to the team dynamic.
- Achieved high-performance targets through effective delegation of tasks based on individual strengths and skill sets among team members.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Improved customer satisfaction rates with prompt issue resolution and proactive followups.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Resolved escalated customer issues swiftly, ensuring client satisfaction and retention.
- Developed estimates by costing materials, supplies, and labor.
- Acted as a liaison between customers and internal departments to expedite resolution of complex issues or requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
Customer Service Associate
Kohl's
08.2020 - 05.2021
- Provide information about products and services
- Processed customer transactions by cash, card, and mobile pay
- Handle returns and/or complaints
- Take orders, calculate charges, and process billing or payments
- Provide friendly day to day service to customers
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate
Dick's Sporting Goods
07.2019 - 03.2020
- Recovered displays frequently, facing and organizing merchandise
- Processed customer transactions by cash, card, and mobile pay
- Upheld presentation standards and supported sales with well-stocked displays
- Moved older, out-of-season merchandise with special clearance sales
- Handled sales floor needs, including pricing and signage updates
- Kept department attractive through continuous cleaning and organizing.
Retail Sales Key Holder
JcPenney
01.2016 - 07.2019
- Demonstrated customer-first mentality based on sound customer relations principles and core company values
- Addressed customer needs and maintained high satisfaction rates through effective account management and professional communication
- Executed smooth promotions, coordinating teams and merchandise to create attractive, successful displays
- Maintained efficient, organized stockroom able to support high-volume retail sales demands
- Helped staff accomplish sales goals through effective supervision, training, and motivational strategies.
Education
Associate of Arts - Arts
Suffolk County Community College
05.2020
GED -
Centereach High School
06.2018
Skills
- Detail Oriented
- Task Prioritization Expert
- Transaction Processing Expert
- Microsoft Word Experienced
- Google Drive Experienced
- Scheduling Coordination
- Workload prioritization
- Remote Office Availability
- Multitasking
Timeline
Lead Operations Representative
Broadway National
05.2021 - Current
Customer Service Associate
Kohl's
08.2020 - 05.2021
Sales Associate
Dick's Sporting Goods
07.2019 - 03.2020
Retail Sales Key Holder
JcPenney
01.2016 - 07.2019
Associate of Arts - Arts
Suffolk County Community College
GED -
Centereach High School
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