Summary
Overview
Work History
Education
Skills
Timeline
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Jakob Brooks

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Manager

Marco's Pizza
06.2021 - 12.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cashier

McDonald's
08.2020 - 03.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Indiana Connection Academy
6640 Intech Boulevard, Suite 101, Indianapolis, IN
12.2022

Skills

  • Task Delegation
  • Product and Service Knowledge
  • Customer Rapport
  • Money Handling
  • Customer Relations
  • Orientation and Training

Timeline

Manager

Marco's Pizza
06.2021 - 12.2023

Cashier

McDonald's
08.2020 - 03.2021

High School Diploma -

Indiana Connection Academy

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Jakob Brooks