Jakob Dubay
Cape Coral,FL
Summary
Dedicated Crew Lead with proven expertise in customer service, team training, and problem-solving. Committed to enhancing food safety standards and fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Crew Lead
Dairy Queen
Prior Lake, Minnesota
10.2022 - 12.2025
- Trained and mentored new crew members on service standards and food safety.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Assisted with cash register operations and handled customer transactions accurately.
- Maintained cleanliness and organization of workstations during busy service periods.
- Implemented best practices for food preparation to enhance product quality and safety.
- Engaged with customers to provide exceptional service and resolve inquiries promptly.
- Trained new hires on job responsibilities, safety protocols, and company policy.
- Assigned work duties, monitored workflow, and evaluated results.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Enforced safety regulations and ensured compliance with company policies.
- Identified areas of improvement and implemented new procedures as needed.
- Resolved conflicts between employees while maintaining a positive working environment.
- Maintained high standards of customer service during peak hours.
- Monitored task completion to meet company standards for performance.
- Established and maintained professional working relationships with employees.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored newly hired crew members to prepare each for job roles.
Education
High School Diploma -
Prior Lake High School
Prior Lake, MN06-2020
Skills
- Food safety
- Cash handling
- Inventory management
- Customer engagement
- Team supervision
- Employee training
References
References available upon request.
Timeline
Crew Lead
Dairy Queen
10.2022 - 12.2025
High School Diploma -
Prior Lake High School