Jakob Gilliam
Dayton,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring customer service associates with talent for interacting with staff at all levels of organization and public. Superior communication skills and understanding of client needs.
Overview
8
8
years of professional experience
Work History
Antifreeze Sales and Service Representative
Crystal Clean
10.2023 - Current
Generate revenue, generate leads for fellow team members, and continue growing all lines of business for Crystal Clean.
Restaurant Team Member
Texas Roadhouse
01.2018 - 02.2024
During my time at Texas Roadhouse I held a few positions. I started off as a Server Assistant going table to table cleaning them off as fast as possible to ensure guests sat at a clean table. Later on moving up to working the carryout area bagging food, handling money, and taking orders or the phone. After that I moved on up to serving where I spent most of my career in this position. Important to mention I became a certified trainer in all of these positions whilst working in them.
Education
High School Diploma -
Wayne High School
Huber Heights, OH05-2019
Communications
Sinclair Community College
Dayton, OHSkills
- Cold calling
- Goal oriented
- Performance tracking
- Lead prospecting
- Customer service
- Customer feedback management
- Relationship management
Accomplishments
- Ranked #1 in Crystal Clean's antifreeze sales contest in 2024.
- Busser of the year in 2018 and 2019.
- Many months of employee of the month at Texas Roadhouse.
Timeline
Antifreeze Sales and Service Representative
Crystal Clean
10.2023 - Current
Restaurant Team Member
Texas Roadhouse
01.2018 - 02.2024
High School Diploma -
Wayne High School
Communications
Sinclair Community College
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