Alfredo Wong-Den
Sales
Hialeah,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
26
26
years of professional experience
Work History
Sales and Service Representative
Bass Pro Shops Outdoor World
07.2021 - 05.2023
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
Load Specialist
FedEx
08.1997 - 06.2020
- Maximized loading efficiency by implementing strategic load planning and organizing techniques.
- Improved on-time delivery rates by coordinating effective transportation routes and schedules.
- Streamlined loading processes, resulting in faster turnaround times for trucks and shipments.
- Enhanced workplace safety by enforcing proper use of equipment and conducting routine inspections.
- Provided excellent customer service while addressing issues related to cargo handling and shipment status inquiries.
- Optimized warehouse space utilization, allowing for increased storage capacity without compromising accessibility or organization standards.
Education
Associate of Science - Business Administration
Miami Dade College
Miami, FL06.1995
High School Diploma -
Mami Springs
Miami, FL06.1990
Skills
- Goal-Oriented
- Performance Tracking
- Cold-Calling
- Cold calling
- Sales techniques
- Organizational skills
- Social media savvy
- Computer literacy
- Customer service
- Telephone etiquette
- Adaptability
- Decision-making
- Client retention
- Attention to detail
- Answering Customer Questions
- Sales Expertise
- Effective Selling Techniques
- Customer Retention Abilities
- Post-Sales Support
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Representative
Bass Pro Shops Outdoor World
07.2021 - 05.2023
Load Specialist
FedEx
08.1997 - 06.2020
Associate of Science - Business Administration
Miami Dade College
High School Diploma -
Mami Springs