Jakob Holland
Clarksville,TN
Summary
I am a Supervisor With extensive experience at Food Lion. excelling in Customer Service, Team Collaboration and ensuring the Front end of store runs smoothly. I excel at counting Money and ensuring the total earning balances by the end of my shift. I also Excel at stocking, Cashiering and unloading trucks. I have a personal Hobby of Art.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Superviser
Food Lion
Clarksville, TN
11.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced shopping experience, provided product information and location assistance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Checked aisles for spills to complete quick clean-up.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Kept work areas neat, clean and free from debris.
Team Member
Dairy Queen Grill & Chill
Clarksville, TN
11.2021 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Hilltop Supermarket
Clarksville, TN
07.2020 - 10.2021
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Learned duties for various positions and provided backup at key times.
Education
Montgomery Central High School
Clarksville, TN01-2022
Skills
- Training and mentoring
- Results-driven
- Staff management
- Client support
- Strategic planning
- Cash register operation
- Guest services
- Flexible and adaptable
- Reliable and accountable
- Point of sale operation
- Complex Problem-solving
Certification
Osta 10 hour Certification
Timeline
Superviser
Food Lion
11.2022 - Current
Team Member
Dairy Queen Grill & Chill
11.2021 - 11.2022
Cashier
Hilltop Supermarket
07.2020 - 10.2021
Montgomery Central High School