Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

JAKOB MANDLEUR

Arlington,VA

Summary

Ambitious and adaptable marketing student passionate about learning, leadership, and teamwork. Skilled at resolving conflicts, upselling, and delivering excellent customer experiences. Aspiring to contribute to the marketing and management industry through innovative problem-solving and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Server and Banquet Server

Carrollwood Country Club
Tampa, USA
05.2024 - Current
  • Collaborated with managers and staff to maintain seamless banquet operations and provide excellent customer service
  • Problem-solved logistical challenges to create optimal room setups for events
  • Ensured cleanliness and organization in both front and back areas

Intern/Customer Service

Passport Visas Express
Rosslyn, USA
05.2023 - 08.2023
  • Assisted customers via email and phone, navigating them through services and order completion
  • Liaised with government embassies to process passport and visa requests efficiently
  • Supported management with administrative tasks and operational needs

Waiter

Jinya Ramen Bar
Arlington, USA
05.2022 - 08.2022
  • Delivered exceptional customer service by anticipating guest needs and utilizing upselling techniques
  • Memorized and effectively communicated menu items and promotions
  • Maintained clean and organized server areas to optimize efficiency

Cashier and Host

Woodgrill Buffet
Charlottesville, USA
02.2022 - 05.2022
  • Operated cash register with precision and ensured a welcoming atmosphere for guests
  • Managed seating arrangements and assisted with customer requests
  • Supported management in resolving food and service-related issues

Education

Bachelor of Arts - Business Marketing

University of South Florida
Tampa, FL
12.2025

General Education -

Piedmont Community College
Charlottesville, VA
05.2022

Study Abroad Program -

Verto Education
Florence, Italy
12.2021

Skills

  • Microsoft Office Suite
  • Social Media Marketing Tools
  • Strong work ethic
  • Guest engagement
  • Cash handling
  • Exceptional customer service
  • Digital marketing
  • Social media management

Activities

Sigma Chi Fraternity, Scholarship Chair, 11/22, Present, Organized study groups and identified scholarship opportunities for fraternity members, Led initiatives to improve academic performance within the fraternity

Sigma Chi Fraternity, large scale logistics and event coordinator, September 2024-January 2025, Managed approximately $80,000 in cash transactions while coordinating with city officials and independent event contractors; promoted events and led ticket sales efforts to maximize attendance and revenue.

Sigma Chi Fraternity, Vice President, December 2024- February 2025, Served as Vice President, overseeing internal chapter operations, coordinating executive board meetings, and supporting the implementation of strategic initiatives. Acted as a liaison between members and leadership, ensuring accountability, effective communication, and alignment with fraternity values and goals.

Timeline

Server and Banquet Server

Carrollwood Country Club
05.2024 - Current

Intern/Customer Service

Passport Visas Express
05.2023 - 08.2023

Waiter

Jinya Ramen Bar
05.2022 - 08.2022

Cashier and Host

Woodgrill Buffet
02.2022 - 05.2022

Bachelor of Arts - Business Marketing

University of South Florida

General Education -

Piedmont Community College

Study Abroad Program -

Verto Education
JAKOB MANDLEUR