JAKOB NICOMETO
Rochester,NY
Summary
Motivated and fast-learning Information Technology professional with hands-on experience in system maintenance, software implementation, and customer support. Seeking to contribute technical knowledge and adaptability to a dynamic IT role while continuing to develop skills in systems administration, networking, and software development. Dedicated to problem-solving, continuous learning, and providing effective tech solutions in real-world environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
ADVANCED DELTA TECHNICIAN
Delta Sonic
Rochester, NY
12.2023 - Current
- Employee Daily functions include maintenance on machinery around location, cleaning and work in confined spaces as well as chemical measuring and swapping on specific machines.
- Some customer advisement and product consulting completed on some days.
JR. IT SPECIALIST
Advanced Technology Partners
Rochester, USA
12.2023 - 01.2024
- Applied technical skills in the setting up of the T-Mobile call center in Rochester, New York.
- Tasks included the setting up of employee workstations, management of the ethernet cable network and installation of employee work software.
ACCOUNT REVIEW ADMINISTRATOR
Maximus Inc
Rochester, NY
01.2022 - 01.2023
- Daily functions include data analysis of consumer income, medical insurance history, New York State of Health applications and eligibility requirements and/or results, identification and disabling/enabling of multiple user accounts in the event a New York State of Health consumer either disputes eligibility for state-funded health programs or is experiencing catastrophic data errors preventing billing/continuation of medical care.
- In the event that these errors are not fixed, or the consumer is not satisfied with the resolution, the consumer would have an official appeal filed by the Administrator.
- Systems used involve Siebel, Oracle Knowledge, eMedny, and Back Office to obtain data.
CSS III
Maximus Inc
Rochester, NY
06.2020 - 01.2022
- Daily functions include; using resources and a thorough understanding of them to provide accurate information to consumers in need through systems such as (Siebel, Oracle Knowledge, eMedny, and Back Office). Using the “Fast Alert” system to remain up to date on NYSOH information required to provide maximum assistance to consumers. Using MAXIMUS/NYSOH systems to thoroughly review accounts, preform the most accurate updates possible for determining eligibility for insurance through NYSOH and using account information to solve common to complicated technical problems relating to a consumer’s application or insurance. Working with team members during complex scenarios when necessary. Maintaining company and NYSOH commitment by providing consumers and possible future customers with the most up to date information regardless of question or document complexity to ensure MAXIMUS success and satisfaction of its client, The New York State Department of Health.
Education
Information Technology Associate Degree -
MONROE COMMUNITY COLLEGE
01.2022 - 12.2025
REGENTS DIPLOMA - General studies
GREECE OLYMPIA HIGH SCHOOL
06.2019
Skills
- Independent and college related work on computer systems data management, coding projects, software implementation and modification
- Ability to build custom personal computers to fit software needs
- Hands on experience in Windows and Linux operating systems including server management and terminal commands
- Hands on experience in Oracle Databases
- Experience in New York State of Health Data Systems
- Basic knowledge of how to use Microsoft Office applications (Word, Excel, PowerPoint etc)
- Experience in Java coding language
- Fast learner of Information Technology concepts
- Able to discuss and work with consumers on needs for computer related issues
- Informing and assisting in computer program solutions
- Customer Service
Volunteer Experience
- Physics tutor, Greece Olympia High school
- Volunteer work at the Chabad of Rochester in Brighton, NY since 2016.
Timeline
ADVANCED DELTA TECHNICIAN
Delta Sonic
12.2023 - Current
JR. IT SPECIALIST
Advanced Technology Partners
12.2023 - 01.2024
Information Technology Associate Degree -
MONROE COMMUNITY COLLEGE
01.2022 - 12.2025
ACCOUNT REVIEW ADMINISTRATOR
Maximus Inc
01.2022 - 01.2023
CSS III
Maximus Inc
06.2020 - 01.2022
REGENTS DIPLOMA - General studies
GREECE OLYMPIA HIGH SCHOOL