Jakob Ramos
Wylie,TX
Summary
Adept at blending creativity with efficiency, I elevated Crumbl's customer satisfaction through high-quality baked goods and exceptional service. My expertise in food safety and team collaboration, coupled with a knack for problem-solving, significantly contributed to the bakery's success. Achievements include training staff and enhancing product presentation, underlining my commitment to excellence and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Baker
Crumbl
Allen, TX
08.2023 - 02.2025
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Increased customer satisfaction with friendly and efficient service.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Followed food safety standards when handling ingredients.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Processed customer orders and payment transactions.
- Cut and shaped dough for pies, rolls and other pastries.
- Replenished bakery items in display cases.
Education
Automotive Engineering - Automotive Engineering
Collin College
Wylie, TXHigh School Diploma - Mechanical Engineering
Wylie East High School
Wylie, TX05.2023
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Cleanliness standards
- Oven operation
- Adaptive and creative
- Time management
- Dough handling
- Opening and closing duties
- Basic math
- Kitchen equipment operation
- Pastry preparation
- Holiday baking
- Traditional baked goods
- Excellent math skills
- Stock rotation
- Recipe development
- Batter and filling preparation
- Chocolate tempering
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Hand-eye coordination
- Physical stamina
- Mixing methods
- Solid problem solver
- Inventory reporting
- Recipe-based cooking
- Baking techniques
- Ingredient measurement
- Dough preparation
- Baking
- Display case arrangement
- Food handling standards
- Safe knife handling
- Teamwork and collaboration
- Reliable and responsible
- Team cooperation
- Multitasking
- Organizational skills
- Critical thinking
- Equipment cleaning
- Active learning
- Order taking
- Multitasking Abilities
- Basic mathematics
Certification
-Certified Industry 4.0 Associate - Basic Operations
-Autodesk Inventor
-OSHA 10
-Driver’s License
Timeline
Baker
Crumbl
08.2023 - 02.2025
Automotive Engineering - Automotive Engineering
Collin College
High School Diploma - Mechanical Engineering
Wylie East High School