Jakob Saunders
Newark
Summary
Experienced professional with a strong background in customer service, retail, and warehouse operations. Proven ability to deliver exceptional service, manage inventory efficiently, and collaborate effectively in fast-paced environments. Seeking opportunities to leverage skills and drive success in a new role.
Overview
5
5
years of professional experience
Work History
Sales Associate
Lowe's
06.2022 - Current
- Achieved a 98% on-time fulfillment rate for online orders, exceeding company benchmarks and ensuring customer satisfaction.
- Provided exceptional customer service and assistance to customers in various departments of the store.
- Demonstrated effective teamwork and communication skills to collaborate with colleagues and achieve department goals.
- Maintained accurate inventory records and ensured proper stocking of merchandise, contributing to efficient store operations.
Barista
Starbucks
10.2020 - 06.2022
- Maintained a customer satisfaction rating of 95% or higher, as measured by post-purchase surveys and feedback.
- Provided exceptional customer service while crafting and serving high-quality beverages, meeting and exceeding customer expectations.
- Demonstrated proficiency in operating coffee-making equipment and adhering to Starbucks' standards for product quality and consistency.
- Collaborated effectively with team members to maintain a clean and organized workspace, ensuring a welcoming environment for customers.
Warehouse Associate
Cardinal Health
01.2019 - 01.2021
- Managed the efficient shipment and precise labeling of prescriptions, ensuring accurate delivery to customers.
- Utilized forklift operation skills to maintain an organized and optimized warehouse layout, enhancing workflow and accessibility.
- Upheld strict standards of cleanliness and safety protocols, consistently ensuring a pristine and hazard-free warehouse environment.
Education
High School Diploma -
Trinity High School
Euless, TX05.2018
Skills
- Customer Engagement
- Teamwork and Collaboration
- Excellent Communication Skills
- Inventory Management
- Technological Literacy
- Heavy Industrial Equipment
Timeline
Sales Associate
Lowe's
06.2022 - Current
Barista
Starbucks
10.2020 - 06.2022
Warehouse Associate
Cardinal Health
01.2019 - 01.2021
High School Diploma -
Trinity High School