Jakob Talley
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize to maintain client satisfaction and contribute to company success. Motivated in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Sr. VIP Marketing Host
Marquee Nightclub And Dayclub
10.2015 - Current
- Handling available stocks and pricing for Dayclub operations
- Plots the book for reservations with emphasis on VIP guest locations.
- Reviews to approve or deny comp and discount requests for bottle service
- Assistant Director level workload and training
- Organized successful promotional events, leading to increased customer turnout and sales.
- Coordinated public relations efforts to enhance brand image and reputation among target audiences.
- Trained new team members on best practices in marketing strategies and tactics.
- Implemented customer loyalty programs, fostering repeat business and positive word-of-mouth referrals.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
No Degree - Kinesiology
Long Beach State
Long Beach, CAHigh School Diploma -
Clovis West High School
Fresno, CA05.2011
Skills
- Customer Engagement
- Exceptional communication
- Conversion Optimization
- Customer Relations
- De-Escalation Techniques
- Sales and Upselling
- Employee Coaching
- Customer Service
- Problem Resolution
- Calm Under Pressure
Accomplishments
2023 VIP Marketing Host MVP of Marquee Las Vegas
2024 Rising Star Awarded by Wynn Nightlife
Timeline
Sr. VIP Marketing Host
Marquee Nightclub And Dayclub
10.2015 - Current
No Degree - Kinesiology
Long Beach State
High School Diploma -
Clovis West High School
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