Jakob Underwood
Metro Express
Spokane Valley,WA
4
years of professional experience
Work History
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and best practices.
- Always completed my daily cleaning tasks on time each week
- Carefully guiding on each car swiftly and thoroughly
Crew Member
1 Year 1 Month- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and best practices.
- Always completed my daily cleaning tasks on time each week
- Carefully guiding on each car swiftly and thoroughly
Crew Member
7 Months- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new crew members on operational procedures and safety protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma
- Awarded Art department award
- A majority of my lunches I spent helping out my teachers and the students with special needs.
- I was an active member in numerous after school clubs and activities
- I enrolled in zero hour and was always willing to help teachers set up in the mornings if needed
- took AP courses throughout my high school career
- Participated in an farmers market through the schools art department and sold my own art
Skills
Extreme patience
Positive attitude
Emotionally intelligent
Empathy
Time management
Exceptional customer service
Great communication skills
Creativity and engagement
Adaptability
Organization
Timeline
Customer Service Representative
Metro Express
01.2025 - CurrentRead More
Crew Member
Rpm Express
12.2023 - 01.2025Read More
Crew Member
Wendy's Fast Food
08.2022 - 03.2023Read More
West Valley High School
High School Diploma
Read More