Jakobee Walton
East Chicago,IN
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
06.2023 - Current
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Replenished serving stations with fresh food and cleaned up spills.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Customer Service Associate
Walgreens
08.2022 - 05.2023
- Cross-trained and backed up other customer service managers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Backroom Associate
Meijer
01.2022 - 07.2022
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Transported merchandise pallets to move in warehouse.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Maintained orderly stockroom for ease of retrieval.
Education
High School Diploma -
Homewood Flossmoor High School
Flossmoor, IL12.2019
Skills
- Order Management
- Drive-Thru Operations
- Food Running
- Safe Food Handling
- Customer Service
- Customer Engagement
- Safety
Timeline
Crew Member
McDonald's
06.2023 - Current
Customer Service Associate
Walgreens
08.2022 - 05.2023
Backroom Associate
Meijer
01.2022 - 07.2022
High School Diploma -
Homewood Flossmoor High School