Jakodiah Ellis
Charlotte,NC
Summary
Recognized for rapid learning and a collaborative approach, significantly contributing to team efficiency and fostering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Staffmark
Fort Mill, SC
05.2025 - Current
- Processed customer transactions efficiently using POS systems to ensure accurate billing.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
CUSTOMER SERVICE REPRESENTATIVE
iQor
Charlotte, NC
05.2023 - 11.2024
- Resolved customer inquiries, enhancing satisfaction and retention through effective communication.
- Managed high call volumes, achieving improved response times and customer feedback scores.
- Collaborated with team to streamline processes, leading to noticeable efficiency gains.
- Utilized CRM tools to track interactions, ensuring accurate records and improved service delivery.
CASHIER
Harris Teeter
Fort Mill, SC
11.2019 - 09.2024
- Guide customers to products, ensuring satisfaction and seamless shopping.
- Streamline checkout, reducing wait times and boosting service quality.
- Handle cash accurately, maintaining financial integrity.
- Address customer inquiries swiftly, promoting a positive environment.
CASHIER/FULFILLMENT
Bed Bath & Beyond
Charlotte, NC
09.2020 - 01.2021
- Processed transactions, ensured accuracy, improved customer satisfaction, resolved issues, boosted efficiency.
Education
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Olympic High School
Charlotte, NC01.2020
Skills
- Cooking (Skillful)
- Organizational Skills (Experienced)
- Technical Support (Beginner)
- Help Desk (Skillful)
- Fast Learning (Experienced)
- Listening (Expert)
- Troubleshooting (Experienced)
- Customer Service (Expert)
ADDITIONAL INFORMATION
- AWARD
- Highest QA Score
- I was top 5 at my previous job for having the highest overall QA Score.
Timeline
Customer Service Representative
Staffmark
05.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
iQor
05.2023 - 11.2024
CASHIER/FULFILLMENT
Bed Bath & Beyond
09.2020 - 01.2021
CASHIER
Harris Teeter
11.2019 - 09.2024
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Olympic High School