KENISHA CHAPPELLE
BALTIMORE,UNITED STATES
Summary
Dedicated professional with a focus on continuous learning and effective communication skills, ready to contribute positively in a dynamic work environment. Demonstrates reliability and a strong commitment to teamwork, ensuring timely completion of tasks and fostering a collaborative atmosphere. Eager to leverage advanced communication abilities and people skills to support organizational goals and drive success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
First Time Staffing
09.2024 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
POSTAL CLERK
USPS
08.2023 - 07.2024
- Processed high-volume mail deliveries, ensuring accuracy and adherence to dispatch schedules.
- Managed secure handling of registered mail and priority packages with rigorous verification protocols.
- Orchestrated daily mail sorting workflows to enhance distribution efficiency and meet delivery standards.
HOUSEKEEPING
Golden Gates inc
07.2021 - 01.2023
- Maintained pristine facility conditions through systematic cleaning schedules, ensuring compliance with health and safety standards while promoting a professional environment
- Implemented systematic cleaning schedules across multiple floors, optimizing workflow and ensuring consistent service quality throughout the facility
LAUNDRY AIDE/HOUSEKEEPING
LifeBridge Health Fitness
01.2019 - 03.2020
- Maintained organized storage areas and efficient sorting systems, contributing to a well-functioning healthcare environment and enhanced workplace safety
- Implemented comprehensive linen tracking protocols to ensure accurate inventory management and timely distribution
- Monitored supply levels and usage patterns to maintain optimal inventory, preventing shortages while minimizing excess storage
Education
E-Squared Academy
Essex, MD03.2017
Skills
- Adaptability, Customer Service (Skillful), Leadership (Skillful), Creativity (Skillful), Networking (Skillful), Event Planning (Experienced)
Hobbies and Interests
I enjoy satisfying others with my creativity. I enjoy doing special projects. Gaining more knowledge and notable experiences excites me.
Timeline
Customer Service Representative
First Time Staffing
09.2024 - 2025
POSTAL CLERK
USPS
08.2023 - 07.2024
HOUSEKEEPING
Golden Gates inc
07.2021 - 01.2023
LAUNDRY AIDE/HOUSEKEEPING
LifeBridge Health Fitness
01.2019 - 03.2020
E-Squared Academy