JORDAN ENGLISH

• Serve as the primary point of contact for Moultrie Mobile customers across phone, email, live chat, text, and social media, delivering proactive and empathetic support.

• Rapidly gained expertise in the Moultrie Mobile product suite to resolve inquiries efficiently and uphold high customer satisfaction standards.

• Maintain detailed records of customer interactions using Zendesk CRM, ensuring accuracy and continuity in support.

• Meet evolving department goals and metrics while adapting to new tools, services, and fast-paced workflows.

• Demonstrate strong time management and problem-solving skills in a remote setting, balancing multiple communication queues.

• Collaborate with a dedicated team to enhance product knowledge and continuously improve service delivery.

• Uphold Moultrie’s Code of Conduct by acting in the best interest of the company and its subscribers.

• Manage daily routines, ensuring a clean, safe home; enhance family health with nutritious meals.
• Guide children in academic growth through homework support and engaging activities.
• Coordinate family schedules, balancing meal prep, educational support, and household tasks.
• Instill hygiene principles and provide care for sick members, maintaining family well-being.
• Foster responsibility in children with age-appropriate chores, promoting a nurturing environment.
• Nurtured children's emotional and academic growth through tailored support, fostering a positive home environment that encourages learning and development.
• Coordinated daily household operations, enhancing efficiency and harmony in the home while ensuring all family members' needs are met.
• Implemented strategic meal planning and preparation, promoting healthy eating habits and encouraging family participation in cooking activities.
• Maintained a clean and organized home environment, conducting regular safety checks and hygiene education to ensure family well-being.
• Assessed family schedules and responsibilities, optimizing chore assignments to promote accountability and teamwork among children.
• Cultivated a nurturing home environment, ensuring emotional support and academic growth through personalized guidance and engaging activities.
• Implemented strategic meal planning, promoting healthy eating habits and fostering family involvement in cooking, leading to improved nutrition.
• Maintained a clean and organized living space, conducting regular safety checks and hygiene education, ensuring the family's well-being.
• Guided children in academic pursuits, enhancing their learning experience through collaborative homework support and age-appropriate chores.
• Fostered a nurturing environment, providing emotional support and academic guidance, leading to enhanced self-esteem and improved learning outcomes for children.
• Coordinated family schedules and chore assignments, promoting teamwork and accountability, resulting in a more organized and efficient household.
• Maintained a clean and safe home environment through regular safety checks and hygiene education, ensuring the family's health and well-being.

• Entered data accurately in QuickBooks and customer databases, improving order processing speed.
• Managed customer inquiries via email, phone, and chat, enhancing satisfaction and retention.
• Supervised a team of 7, increasing production efficiency by 50% and consistently meeting deadlines.
• Handled accounts payable and receivable, ensuring timely vendor payments and customer collections.
• Executed inventory management and shipping logistics, optimizing stock levels and delivery timelines.
• Streamlined data entry processes, achieving substantial improvements in order processing time and enhancing overall customer satisfaction.
• Coordinated a team of 7, fostering a culture of efficiency that led to a 50% increase in production and timely project completions.
• Managed inventory levels through detailed analysis, ensuring availability during peak seasons and driving noticeable gains in customer fulfillment.
• Implemented new graphic design practices using Adobe Suite, enhancing product offerings and improving customer approval turnaround times.
• Maintained positive customer relationships by addressing inquiries promptly, contributing to a supportive and responsive service environment.
• Supervised a team of 7, driving a 50% increase in production efficiency and consistently meeting tight deadlines.
• Coordinated cross-functional efforts to streamline data entry processes, resulting in substantial improvements in order processing time.
• Implemented new graphic design practices using Adobe Suite, enhancing product offerings and improving turnaround times for customer approvals.
• Maintained positive customer relationships by promptly addressing inquiries, contributing to a supportive and responsive service environment.
• Supervised a team of 7, boosting production efficiency and ensuring timely completion of projects, leading to enhanced operational workflows.
• Facilitated cross-departmental communication to streamline customer inquiries, resulting in noticeable improvements in satisfaction and retention rates.
• Implemented new graphic design practices using Adobe Suite, enhancing product offerings and significantly reducing approval turnaround times.