Summary
Overview
Work History
Education
Skills
Timeline
Generic

JaKristen Martin

Sherwood,AR

Summary

Dynamic Customer Service Manager with extensive experience at Walmart, recognized for implementing operational improvements that boost team efficiency and enhance customer satisfaction. Proficient in shift scheduling and performance evaluation, driving successful training programs that empower staff to deliver exceptional service. Dedicated to cultivating strong customer relationships while spearheading continuous improvement initiatives.

Overview

1
1
year of professional experience

Work History

Customer Service Manager

Walmart
North Little Rock, AR
01.2024 - 02.2025
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

General Studies

Sylvan Hills High School
Sherwood, AR
05-2011

Skills

  • Customer service
  • Operational improvement
  • Staff training
  • Performance evaluation
  • Shift scheduling
  • Customer relationship management

Timeline

Customer Service Manager

Walmart
01.2024 - 02.2025

General Studies

Sylvan Hills High School
JaKristen Martin