Jakson Ihnatiuk
Rochester,NY
Summary
Hard working professional with a proven track record in customer service and sales, honed at PepsiCo. Skilled in adaptability and fast learning, excelled in roles requiring excellent communication and problem-solving abilities. Displayed proficiency in enhancing customer satisfaction and streamlining service operations.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Effective in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist (CSS)
PepsiCo
07.2024 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained organized backstock and worked with customers to meet both their standards and ours.
Merchandiser (Seasonal)
PepsiCo
07.2023 - 07.2024
- Worked product that was delivered or in the backstock to the shelves/displays.
- Updated pricing and signage to complete product displays and help customers.
- Arranged merchandise proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor as well as in backstock.
Landscaper
Irondequoit Landscape
05.2022 - 08.2023
- Removed debris and waste from outdoor areas.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Installed stonework according to client specifications.
Lifeguard
Seabreeze Amusement Park
07.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored the water to ensure guest safety.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Biological Sciences
SUNY Alfred State College of Technology
Alfred, NY05-2024
High School Diploma -
Eastridge Highschool
Irondequoit, NY05-2020
Skills
- Complaint resolution
- Customer service
- Complaint handling
- Good communication skills
- Excellent written and oral communication
- Problem resolution
- Adaptability to change
- Fast learning
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Specialist (CSS)
PepsiCo
07.2024 - Current
Merchandiser (Seasonal)
PepsiCo
07.2023 - 07.2024
Landscaper
Irondequoit Landscape
05.2022 - 08.2023
Lifeguard
Seabreeze Amusement Park
07.2019 - 08.2021
No Degree - Biological Sciences
SUNY Alfred State College of Technology
High School Diploma -
Eastridge Highschool
Similar Profiles
Brandon DixsonBrandon Dixson
Warehouse Technician at PepsiCoWarehouse Technician at PepsiCo
Brandon MillerBrandon Miller
Warehouse Worker at PepsiCoWarehouse Worker at PepsiCo
Victoria BlackmerVictoria Blackmer
GM Sr. Lead at PepsiCoGM Sr. Lead at PepsiCo
Caleb DawsonCaleb Dawson
Equipment Operator at PepsiCoEquipment Operator at PepsiCo
EMILY BEMISEMILY BEMIS
Research and Policy Analyst at The Children's AgendaResearch and Policy Analyst at The Children's Agenda