Natalia Davila
Going, Going, Gone! by Dick's Sporting Goods
Paterson,United States
2
Languages
1
Certification
1
year of professional experience
Customer-focused professional with strong communication and interpersonal skills. Reliable and adaptable in fast-paced environments, demonstrating eagerness to learn and grow. Skilled in problem resolution and effectively addressing customer needs with a calm demeanor. Ready to leverage these strengths in a new field to drive positive outcomes and enhance team success.
Work History
Customer Service Specialist (CSS)
1 Year 4 Months- Provided exceptional customer support through effective communication with clients.
- Resolved customer inquiries and concerns, providing accurate product/service information.
- Collaborated with team to efficiently resolve customer issues, enhancing overall satisfaction.
- Educated customers on loyalty programs and product protection plans, driving engagement.
- Maintained accurate records of customer interactions.
- Coordinated daily workflow and processed customer returns.
- Supported front-end operations, cashier training, and complex transactions.
- Managed cash office activities, including safe counts and store closing procedures.
Education
Bachelor of Arts - Psychology
- Awarded [Red Hawk Advantage Award]
- Honor Roll [Fall 2025]
- Dean's List [Fall 2025]
- Honor Roll [Spring 2026]
High School Diploma
Skills
Customer service
Product support
Customer relationship management
CRM systems
Issue resolution
Service knowledge
Problem-solving
Attention to detail
Time management
Multitasking
Scheduling skills
Team collaboration
Active listening
Conflict resolution
Critical thinking
Customer engagement
Accomplishments
Getting promoted within my first year at my job. I worked hard to learn every aspect of the role as quickly as possible, adapted well in a fast-paced environment, and always made it a priority to give customers a great experience. My manager often shared positive feedback from customers, and being promoted showed me that my dedication and work ethic were recognized.
Certification
- Dispatch Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Specialist (CSS)
Going, Going, Gone! by Dick's Sporting Goods
09.2024 - 01.2026Read More
Montclair State University
Bachelor of Arts from Psychology
Read More
Passaic County Technical Institute
High School Diploma
Read More