Jakub Gornik
Des Plaines,IL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Account Manager
Nolan Transportation Group, LLC
06.2025 - Current
- Increased On-Time Pickup percentage/performance from 86%-95%
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Built and maintained strong client relationships to drive business growth.
- Bid/Quote on Spot Freight
- Provide timely and transparent communication throughout shipment/ scheduling process
- Supported sales and reporting for large and medium-sized accounts.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
FUTURES TRADER
Topstep
11.2021 - Current
- Executed daily futures trades across multiple asset classes, consistently meeting performance targets
- Developed and implemented trading strategies based on technical analysis to optimize returns
- Monitored market conditions and adjusted positions in real-time to minimize risk and maximize profit
- Managed risk by adhering to strict position limits and utilizing effective stop-loss strategies
- Tracked and reported daily trade performance, providing actionable insights for future decision-making
CARRIER SALES REPRESENTATIVE
FR8 GRP
06.2024 - 03.2025
- Developed and maintained relationships with key clients to drive sales
- Coordinated logistics and transportation solutions for diverse clientele
- Analyzed market trends to identify new business opportunities
- Provided exceptional customer service to resolve issues and inquiries promptly
- Collaborated with cross-functional teams to optimize supply chain processes
USPS ACCOUNT MANAGER
Raven Cargo
08.2022 - 05.2024
- Managed client accounts and ensured excellent service delivery leading to a 15% increase in customer satisfaction ratings.
- Developed strategic account plans for key clients that resulted in a 20% growth in revenue year over year.
- Collaborated with cross-functional teams to streamline operations and enhance client communication effectiveness.
- Conducted regular market analysis to identify trends and opportunities, influencing product offerings and marketing strategies.
- Negotiated contracts and pricing agreements with clients, securing favorable terms for both parties.
- Utilized CRM software to track account activity and generate reports, resulting in improved account oversight.
OPERATIONS SPECIALIST
Raven Cargo
06.2021 - 08.2022
- Managed supply chain logistics to improve efficiency by 20%
- Coordinated cross-departmental teams to streamline operations and reduce costs
- Implemented process improvements that resulted in a 15% increase in productivity
- Maintained compliance with industry regulations and internal policies to ensure operational integrity
- Executed project plans to enhance service delivery and customer satisfaction
DISPATCHER
Raven Cargo
02.2021 - 06.2021
- Coordinated transportation and logistics for a fleet of 20 trucks, ensuring timely deliveries and optimizing routes.
- Managed inventory levels and conducted regular audits to maintain accuracy and reduce waste.
- Utilized GPS tracking software to monitor vehicle location and adjust routes in real-time.
- Maintained communication with drivers and clients to resolve any issues or delays promptly.
AUTO SALES ASSOCIATE
Pearl Auto Spa
08.2020 - 02.2021
- Conducted thorough needs analysis to match customers with suitable vehicles, leading to a 30% increase in customer satisfaction ratings.
- Maintained up-to-date knowledge of vehicle inventory, competitive pricing, and industry trends to provide informed recommendations to customers.
- Utilized CRM software to track customer interactions and follow-ups, enhancing relationship management and repeat sales.
- Trained and mentored new sales associates on best practices, contributing to a more knowledgeable and effective team.
INVENTORY AND SALES ASSOCIATE
KD Market
06.2019 - 08.2020
- Managed inventory levels and performed regular stock audits to ensure accuracy and availability of products.
- Assisted in the organization and setup of sales displays to enhance customer experience and drive sales.
- Processed sales transactions efficiently while maintaining a high level of customer service.
- Provided training and support to new staff on inventory management procedures and customer service best practices.
BROKER ASSISTANT
JP Line Express
07.2018 - 06.2019
- Coordinated client communications and managed transaction documentation to ensure compliance with regulatory standards
- Maintained and organized client databases, ensuring accurate and timely updates on transactions
- Provided exceptional customer service by responding to client inquiries and resolving issues promptly
- Supported brokers in administrative tasks, including scheduling meetings and managing calendars efficiently
Education
CRIMINAL JUSTICE ASSOCIATE -
Harper College
Palatine, ILHIGH SCHOOL DIPLOMA -
Elk Grove High School
Elk Grove, ILSkills
- Customer Service
- Negotiation Skills
- Effective communication
- Analytical Skills
- Sales strategy
- Problem-solving
- Services optimization
- Logistics analysis
- Account development
- Key account management
Certification
- Certified Funded Trader, Topstep
LANGUAGES
English | Native
Polish | Native
Timeline
Key Account Manager
Nolan Transportation Group, LLC
06.2025 - Current
CARRIER SALES REPRESENTATIVE
FR8 GRP
06.2024 - 03.2025
USPS ACCOUNT MANAGER
Raven Cargo
08.2022 - 05.2024
FUTURES TRADER
Topstep
11.2021 - Current
OPERATIONS SPECIALIST
Raven Cargo
06.2021 - 08.2022
DISPATCHER
Raven Cargo
02.2021 - 06.2021
AUTO SALES ASSOCIATE
Pearl Auto Spa
08.2020 - 02.2021
INVENTORY AND SALES ASSOCIATE
KD Market
06.2019 - 08.2020
BROKER ASSISTANT
JP Line Express
07.2018 - 06.2019
CRIMINAL JUSTICE ASSOCIATE -
Harper College
HIGH SCHOOL DIPLOMA -
Elk Grove High School
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