Jakyia Bridges
Grovetown,GA
Summary
Detail-focused Computer Support Specialist with nine years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. I excelled in optimizing system efficiency and user productivity through expert network support and dynamic helpdesk administration. My proactive approach in resolving complex technical issues and commitment to continuous learning significantly enhanced system reliability, showcasing my technical problem-solving skill.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Support Specialist
ARMY
09.2015 - Current
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Optimized network connectivity by troubleshooting hardware, software, and configuration issues on various devices.
- Stayed current with industry advancements through continuous learning opportunities including certifications and professional development courses.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with IT team members to develop and implement strategic plans for technology upgrades.
- Increased user satisfaction by providing prompt and efficient technical support to clients.
Education
George Washington Carver High School
Columbus, Georgia05.2015
Skills
- Helpdesk Administration
- Network Support
- Teamwork and Collaboration
- Reliability
- User Training
- Network Configuration
- Problem Solving
- System Administration
Certification
- CompTIA Security+
Additional Information
Security Clearance
Timeline
System Support Specialist
ARMY
09.2015 - Current
George Washington Carver High School