Jakyra Bailey
Kannapolis,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Server Assistant
Outback Steakhouse
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host/ Busser/ Server/Food Runner
Olive Garden
06.2020 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Bachelor of Science - Nursing
Cabarrus College of Health Sciences
Concord, NC12.2025
Associate of Science -
Central Piedmont Community College
Charlotte, NC12.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Service prioritization
Certification
- First Aid/CPR Certified
- Food Handling Training
Timeline
Server/Server Assistant
Outback Steakhouse
11.2022 - Current
Host/ Busser/ Server/Food Runner
Olive Garden
06.2020 - 07.2022
Bachelor of Science - Nursing
Cabarrus College of Health Sciences
Associate of Science -
Central Piedmont Community College