Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
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JaKyra Mays

Olive Branch,MS

Summary

Versatile Production Supervisor knowledgeable about equipment operation, quality standards, and safety hazards. Versed in documentation, compliance, and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Dispatch Lead

Siemens
09.2024 - Current
  • Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
  • Act as primary point of contact for service customers to ensure expectations are met
  • Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
  • Schedule resources to support standard service agreements
  • Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
  • Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
  • Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
  • Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
  • Championed change management initiatives aimed at enhancing organizational performance, rallying team members to embrace new processes and technologies.
  • Collaborated with management to develop strategic initiatives for long-term growth and success of the dispatch department.
  • Maintained high levels of customer satisfaction through accurate order processing and prompt issue resolution.
  • Mentored junior team members, providing guidance on best practices in dispatch operations and career development opportunities within the organization.

Production Supervisor

View
06.2020 - 09.2024
  • Load glass onto conveyors in a safe and safe manner.
  • Drive forklift to move material from one place to another.
  • Use cranes to unload glass packs off of trucks in receiving.
  • Worked in shipping to ship our products.
  • Use Excel and Microsoft programs and RFID guns.
  • Worked in afast-paced environment to meet production commands. Strong organizational and planning skills, responsiveness, attention to detail, and excellent follow-through.
  • From Machine Operator, I worked my way up to become a Production Supervisor. As a supervisor, I coordinate with other departments to ensure smooth operations and resolve any issues that arise. Oversee and manage the day-to-day operations of the production floor to make efficient and timely production. Look for areas for processes to be improved and implement strategies to increase efficiency, reduce waste, and enhance product quality.
  • Plan and schedule daily/weekly tasks based on priorities and available recourses, using judgment on problems requiring deviation from standard practices.
  • Maintaining compliance with safety and legal regulations.
  • Managed a team of 15 production associates, overseeing productive production processes and meeting all deadlines.

Warehouse/ Production Supervisor

Syncreon
05.2018 - 06.2020
  • Managing warehouse operations, developing and implementing improvements through strategic planning, goal setting, and accomplishing short and long-term objectives
  • Used excellent communication skills at all levels
  • Held weekly floor meetings to set goals and discuss all issues
  • Collaborated with HR on all hiring and training considerations
  • Shipping confirmation on all orders dispatched daily
  • Supervised, trained, coached, and motivated a team of 30 warehouse workers
  • Managed warehouse operations including shipping and receiving as well as inventory control Managed cooler and chilled drinks operations, developed and implemented process improvements, budget responsibilities, and daily interactions with the sales team and customers
  • Operated production lines while following all standard procedures, conducting technical documentation, and keeping work areas clean.

Warehouse Lead

Syncreon
04.2016 - 04.2018
  • Unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging
  • Place sensors on goods according to MSS standards
  • Hang or fold merchandise and place on racks to be taken to the selling floor
  • Assist the Merchandise Team in the placement of merchandise received through shipment
  • Collect cardboard boxes and trash and discard them in the appropriate compacting receptacle
  • Assist the Merchandise Team in the movement of fixtures and merchandise for new products, season changes, and clearance sets
  • Assist in the replenishment of stock onto the sales floor
  • Assist in the inventory process
  • Assist in the markdown process
  • Responsible for customer carryout and special deliveries
  • Participate in stockroom maintenance, organization, and housekeeping.

Education

Some College (No Degree) - Business Management

Northwest Community College

Skills

  • Strong ability to process information fast, troubleshoot and resolve technical issues Solid understanding and safety protocols in automated environments
  • Leader and self starter
  • Fork lift operator
  • Strong organizational, problem solving and interpersonal skills
  • Team player, ability to work well under pressure in a multi-tasked environment
  • Excellent Human relations and customer service skills

Certification

  • Forklift Certification

Education

true

Timeline

Operations Dispatch Lead

Siemens
09.2024 - Current

Production Supervisor

View
06.2020 - 09.2024

Warehouse/ Production Supervisor

Syncreon
05.2018 - 06.2020

Warehouse Lead

Syncreon
04.2016 - 04.2018

Some College (No Degree) - Business Management

Northwest Community College

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JaKyra Mays