Jala Gwinn
Conroe,TX
Summary
Experienced administrative and clinical professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant & Medical Assistant
Next Level Urgent Care
5211 Fm 2920 Rd Ste 101
03.2023 - Current
- Administered patient intake processes, ensuring accurate documentation and efficient flow of information.
- Conducted routine equipment maintenance checks, ensuring operational readiness and safety compliance within the facility.
- Collected blood samples with precision and adhered to safety protocols.
- Responded to inquiries via phone and email, maintaining professional communication standards.
- Assisted in performing diagnostic tests, contributing to timely patient assessments and care decisions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Operated X-ray equipment to conduct diagnostic imaging procedures efficiently.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Patient Service Representative
Diagnostic Imaging Centers of Texas
Houston, TX
04.2021 - 02.2023
- Utilized administrative expertise and professionalism to clarify procedures and services for patients.
- Managed daily balancing of deposits and credit card payments to ensure accurate financial records.
- Facilitated patient check-in and payment paperwork completion processes.
- Processed copayments and maintained accurate daily financial records.
- Confirmed insurance eligibility and coverage for patients to ensure access to necessary services.
- Entered patient demographic and insurance data into electronic medical record system.
- Streamlined organization of patient records and database for efficient information storage and retrieval.
- Coordinated patient appointments, ensuring efficient scheduling and optimal use of resources.
Dialysis Technician
Pudget Sound Kidney Center
Bremerton, WA
08.2020 - 01.2021
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Pharmacy Technician
Kroger
10306 South Post Oak
06.2018 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Phlebotomy Technician
Smith Wood Medical Institute
Houston, TX04.2023
High School Diploma - Health Sciences
Nimitz High School
Houston, TX05.2022
Skills
- Pharmaceutical Sales and Services
- Technical Support
- Patient Health Education
- Equipment Maintenance
- Multitasking Abilities
- Dialysis Treatment
- Direct Patient Care
- Status Updates
- Maintaining Dialysis Equipment
- Blood Sample Collection
- Laboratory Equipment Handling
- Treatment Documentation
- Insurance verification
- Patient registration
- Strong organization
Certification
- PT - Phlebotomy Technician
- MA - Medical Assistant
- DT- Hemo-Dialysis Technician
- NCPCT - Patient Care Technician
- Pharmacy Technician (Trained)
- Non Certified Radiological Technician
Timeline
Administrative Assistant & Medical Assistant
Next Level Urgent Care
03.2023 - Current
Patient Service Representative
Diagnostic Imaging Centers of Texas
04.2021 - 02.2023
Dialysis Technician
Pudget Sound Kidney Center
08.2020 - 01.2021
Pharmacy Technician
Kroger
06.2018 - 07.2020
Phlebotomy Technician
Smith Wood Medical Institute
High School Diploma - Health Sciences
Nimitz High School