Jala Muhammad
Sterling Heights,MI
Summary
Service focused professional with strong communication skills and the ability to remain calm in fast paced environments. Experienced in delivering excellent customer service while maintaining safety, discretion, and attention to detail. Proficient in Microsoft Office, adaptable, and a strong team player. My background as tennis instructor demonstrates leadership, patience and the ability to guide others effectively.
Overview
9
9
years of professional experience
Work History
Fine Dining Server
District 78
Detroit, MI
09.2025 - Current
- Provided exceptional customer service in fast-paced fine dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Assisted in maintaining cleanliness and organization of dining areas during service.
- Upsold menu items based on guest preferences, enhancing overall dining experience.
Administrative Assistant
Sugar Honey Ice Tea
Detroit, MI
09.2021 - Current
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and calendar organization for executive team.
- Developed and maintained document filing systems for easy retrieval.
- Assisted in preparation of reports and presentations for management meetings.
Tennis Instructor
Private Instructor- Self Employed
Birmingham, MI
05.2017 - Current
- Designed personalized tennis training programs for diverse skill levels.
- Instructed students in fundamental techniques, focusing on footwork and stroke execution.
- Developed and implemented drills to enhance players' agility and coordination.
- Evaluated student progress through performance assessments and adjusted training plans accordingly.
Concierge
Extravagant Valet
Southfield, MI
10.2024 - 04.2025
- Delivered exceptional guest services by promptly addressing inquiries and requests.
- Coordinated transportation arrangements, ensuring timely and efficient service for clients.
- Managed reservations and event bookings, enhancing customer satisfaction through attention to detail.
- Assisted guests with personalized recommendations for dining, activities, and local attractions.
Education
High School Diploma -
Bradford Homeschool Academy
Detroit, MI06.2019
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
Timeline
Fine Dining Server
District 78
09.2025 - Current
Concierge
Extravagant Valet
10.2024 - 04.2025
Administrative Assistant
Sugar Honey Ice Tea
09.2021 - Current
Tennis Instructor
Private Instructor- Self Employed
05.2017 - Current
High School Diploma -
Bradford Homeschool Academy