Jalaaya Mckeithen
Decatur,GA
Summary
Motivated and dependable professional seeking a stable, long-term opportunity in a supportive and reliable work environment. Known for being punctual, hardworking, and a strong team player, with a genuine interest in learning, growing, and building lasting relationships within an organization. Committed to providing excellent service, maintaining professionalism, and contributing positively to a team while continuing to develop skills and advance within the job.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Deming Law Firm
- Answered calls, opening cases for members getting them assigned to the perfect attorney
- Responded to customer requests for services and information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing members needs and resolving concerns & problems
- Connected members to their assigned attorney when needed
- Updating & Confirming members plans & address
Security Professional
Allied Universal Security Services
- Monitored property and investigated any areas of suspicion
- Recorded incident reports with detailed accounts of occurrences
- Checked identification of all persons entering and exiting facility
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Activated alarms and alerted fire, medical or law enforcement personnel for different types of incidents
Customer Service Representative
Delta Dental
02.2023 - 03.2024
- Communicates eligibility, benefits, claims status, policies, and procedures.
- Responds to complex telephone, electronic, and written inquiries from dental and vision professionals, groups, subscribers and brokers.
- Accurately completes contact service forms and routes to appropriate department.
- Utilizes contact tracking functionality to follow up on open calls to ensure resolution is achieved within agreed upon standards.
Education
College Diploma - undefined
Altierus Career College
Norcross, GASkills
- Empathy
- Patience
- Team Player
- Communication
- Problem-Solver
- Detail Oriented
- Microsoft (Word, Excel, PowerPoint, Outlook, Gmail)
- Reliable
- Dependable
Certification
HIPAA / OSHA / CPR Certified
Timeline
Customer Service Representative
Delta Dental
02.2023 - 03.2024
Customer Service Representative
Deming Law Firm
Security Professional
Allied Universal Security Services
College Diploma - undefined
Altierus Career College