Jalaisa Black
Steelton,PA
Summary
Hardworking employee with great customer service, multitasking and time management skills. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges.
Overview
7
7
years of professional experience
Work History
PCA
ProMedica
Harrisburg Pa
04.2024 - 05.2025
- Provided compassionate care to patients, enhancing their comfort and well-being.
- Assisted nursing staff with daily activities, ensuring smooth operations within care teams.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained clean and organized patient environments, promoting safety and hygiene standards.
- Trained new staff members on protocols, improving team efficiency and patient care quality.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Home Health Aide
SHADAI HOME HEALTH SERVICES
Camp Hill, PA
06.2021 - 03.2024
- Provide personal care, meal assistance, transportation, medication management, and other health care duties as needed.
Shift Leader
Once Upon a Child
Harrisburg, PA
06.2019 - 06.2021
- Counted cash on hand at shift change
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Educated customers about offerings, promotions and pricing to boost sales.
Food Team Member
Hershey Entertainment & Resorts
Hershey, PA
03.2018 - 06.2019
- Greeting guests, taking orders, preparing food, and operating cash registers/money bags, while maintaining a clean and safe work area.
Education
High school diploma - undefined
Harrisburg High School
Harrisburg, PA06.2022
Skills
- Home Care
- Customer service
- Personal hygiene assistance
- Behavioral management
- Dementia care
- Compassionate care
- Meal preparation
- End-of-life care
Timeline
PCA
ProMedica
04.2024 - 05.2025
Home Health Aide
SHADAI HOME HEALTH SERVICES
06.2021 - 03.2024
Shift Leader
Once Upon a Child
06.2019 - 06.2021
Food Team Member
Hershey Entertainment & Resorts
03.2018 - 06.2019
High school diploma - undefined
Harrisburg High School