Jalal Dahnouni
Stafford,Va
Summary
Skilled in ATM machines with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Engineer II
NCR Corporation
Atlanta, GA
01.2018 - Current
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Explained complex technology-related issues in understandable terms to customers.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Answered incoming support inquiries via chat, phone and email.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Explained diagnostic findings to customers and outlined repair or service options.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Delivery Driver
Dominos Pizza Inc.
5892 Maple Dale Plaza,woodbridge,va 22193
07.2016 - 03.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Merchandising Associate
The Home Depot Inc
6691 Frontier Dr, Springfield, VA 22150
03.2015 - 06.2016
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
Assistant Manager
Five Guys
10718 Richmond Highway Lorton, VA
01.2010 - 04.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assisted Senior
Computer And Printer Repair
Casablanca ,morocco
02.2007 - 05.2008
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Configured hardware, devices and software to set up work stations for employees.
Education
Associate of Science - Management Economy
University Hassan 2
Casablanca Morocco09.2007
High School Diploma -
Jamal Eddine Al Mehyaoui
Casablanca20250, Morocco07.2007
Skills
- Windows Server 2003
- Customer Inquiries
- Reading Comprehension
- Leading Software Development Teams
- Hardware Replacement
- User Training
- Network Configuration
- Component Replacements
- File Management Software
- Web Applications
- Computer System Diagnostics Software
Certification
- CQT - Certified Quality Technician
- DevOps Training certification
Languages
Arabic
Native or Bilingual
French
Elementary
English
Professional Working
Timeline
Customer Engineer II
NCR Corporation
01.2018 - Current
Delivery Driver
Dominos Pizza Inc.
07.2016 - 03.2018
Merchandising Associate
The Home Depot Inc
03.2015 - 06.2016
Assistant Manager
Five Guys
01.2010 - 04.2015
Assisted Senior
Computer And Printer Repair
02.2007 - 05.2008
Associate of Science - Management Economy
University Hassan 2
High School Diploma -
Jamal Eddine Al Mehyaoui