Sateesh Gadde

Having 16+ years of experience of the IT industry, across on various EUS technologies which includes SCCM, Nexthink, Red canary, Carbon black, Tenable, Citrix Director, Nutanix, Imaging and application Packaging. Expertise in Coordination and Consultancy activities on End User Services. Expertise in patch management, scripting, software packaging technologies and processes with System Center Configuration Manager (SCCM) Strong analytical and problem-solving skills, work experience in SCCM Experience with windows 10 upgrades and deploying windows 10 using MDT and SCCM Strong experience with scripting and automation (PowerShell, vbscript, wise script and batch) Experience in Comprehensive Vulnerability patching Good Knowledge in Software Distribution Management, Installing SCCM clients with Client-Push, Configuring Boundaries and Boundary Groups. Expertise in windows installer technology in creating and working with MST transforms, windows registry filesystem, services, hardware drivers and security Working experience with packaging and repackaging MSI in heavily locked-down environments Experience with VMWare, Hypervisor technology, Flexera Admi studio, Flexera App-V, Orca and PowerShell Deployment tool kit Good Understanding of Quality Process and Procedures, to ensure the scripted applications are delivered within the agreed SLA. Experience in Incident, Change and Problem Management Process Experience in troubleshooting the packages using debugging tools like Install rite, Picture Taker, File-mon & Reg-mon, Wise com-capture Experience in Configurations of Monitoring tool Nexthink 5.6 Analysis/Remediation using Application Compatibility Toolkit. Experience in managing the Antivirus like Carbon black and Red canary

• 070-410 Installing and Configuring Windows Server 2012
• 070-669 Windows Server 2008 R2, Desktop Virtualization

Operating Systems: Windows XP, Vista, Windows 7 32 bit & 64 bit, windows 8 and Windows 10, Windows Server 2003, 2008, 2012 R2, 2016,2019,2022, Scripting Languages: Power shell Script, VB Script, Wise Script and batch scripting, Application Packaging Tools (MSI): Install Shield 2018, Wise 7.0, VM Ware: VM Ware 6.0, Trouble Shooting tools: Process Mon, Picture Taker, Prism, Install Rite, Wise Com Capture, Beyond Compare, Migration and remediation Tools: Application Compatibility Toolkit 5.5,5.6, Deployment Tools: SMS 2003, SCCM 2007, 2012 & Intune, Tech Mahindra, 05/2022, Present, Desktop Engineer, SCCM 2012 , Install Shield 2018, Carbon Black, Red canary & Citrix Director, Nutanix and Tenable, Windows 10 , Windows 2008R2 ,2012,2016,2019, VB Scripts, PowerShell scripting and batch scripting

• Tech Mahindra, 03/2018, 11/2018, Deployment Engineer, Responsible for application Deployments, monitoring, server supporting, SCCM and client health. Managing windows 10 devices using both Configuration Manager (SCCM) and Intune. Creating users, user groups, enterprise applications in Azure. Adding / deleting and restoring users, change user profile info and assigning roles, managing licenses. Responsible for administering SCCM clients which includes creating and editing application deployments, patches, troubleshooting, analyzing log files performing regression tests for upgrading. Creating software packages, application and converting packages to applications in SCCM, and creating membership rule-based collections for software deployment as well as troubleshooting distribution point issues.
• Amaravati, 08/2017, 02/2018, Desktop Engineer, Migrating windows operating systems and ensuring all user assigned applications has installed correctly, making software available in software catalog, and troubleshooting issues. Responsible for downloading Software patches by using Windows Server update Services (WSUS) and test them in Legacy and virtual environments. Responsible for administering SCCM clients which includes creating and editing application deployments, patches, troubleshooting, analyzing log files performing regression tests for upgrading. Support the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory security updates to the enterprise in addition to offering recommendations for enhancing the current software distribution processes and procedures. Analyzing patches, infrastructure updates for various technical problems, testing and resolving issues on-time both SCCM server and windows 7 and windows 10 platforms. Monitoring health check of Primary Site Server, Secondary Site Servers, and Distribution Points. Install and maintain equipment and software. Help new employees set up their workstations. Responds to client inquiries, provides technical support to users and Troubleshoots hardware and software issues. Users monitor, investigate, and respond to potential threats on Carbon Black Could. Provides a security operations platform that proactively monitors for malicious and suspicious behaviors and responds to stop them from becoming serious security incidents. Supports applications, hardware, operating systems and network infrastructure. Administration on Citrix for server maintenance (ongoing task), upgrades (ongoing task), and image maintenance/updates/upgrades (ongoing task). Working knowledge of Director monitoring platforms.
• Wipro Technologies, 11/2011, 07/2017, SCCM Engineer, Managed Microsoft SCCM deployments in a large-scale global environment of 1,50,000+ users Managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT). Creating Application Distribution Groups in Active Directory. Responsible for system configuration for operating systems and applications to ensure the operational capability. Create advertisements/ collections / packages/ applications with in SCCM 2012. Management of the user accounts and of the hierarchy model. Definition of the types of users, their roles, and profiles. Create and manage user accounts within their domain of responsibility. Deployment of Nexthink V5 platform. Nexthink CollectorV5 deployment and configuration strategy. Elaborate and build hierarchical model on Nexthink Portal. Elaborate and build dashboard metrics for ABB project phase one: Assessment. Knowledge transfer, and training on Platform management, usage and maintenance operation. Management of all Nexthink common and centralized objects: global alerts, services, categories, web-API. Handled entire US regions operation related to Application Distribution and Patching. Interaction and rapport with customer. Driving and mentoring the team to perform the job effectively. Handling the Service request and incidents. Handling the escalations for America’s region. Device Certification (Driver Testing). Wave wise BCE testing. Looking into PBS Script issues. CC Apps testing. Regional settings. Exceptional device image management. Managing Minor release for windows 7 32- and 64-bit architecture.
• Wipro Technologies, 07/2014, 02/2015, SCCM Engineer, Responsible for downloading Software patches by using Windows Server update Services (WSUS) and test them in Legacy and virtual environments. Ensure health of SCCM infrastructure, leveraging SCCM’s capabilities, improving current processes and providing support, installation, integration, configuration, and day-to-day operations. Software packages and application deployments, reporting and client health management and query writing using SCCM 2012. Responsible for system configuration for operating systems and applications to ensure the operational capability. Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility. Served as lead contact for Desk Side Support Technicians, assisting when trouble-shooting desk side issues, including server related issues. Performing Hardware, Network Security, Antiviral Management and Software installations, configuration, troubleshooting of assigned Servers and Network Systems.
• Wipro Technologies, 01/2014, 07/2014, SCCM Engineer, Responsible for contract compliance (services as agreed). Responsible for meeting SLA’s. Responsible for end user satisfaction regarding the scope services. Responsible for strategic deployment issues; and their problem resolution. Responsible for executing any agreed projects related towards deployment services. Responsible for deployment coordination and Windows 7 migration. Accountable for all deployment services. Interface with offshore deployment Team. Point of contact for escalations and issues. Change Management – documents, reviews, and assists in the implementation of changes in the project. Proactive Management – uses deployment scheduling and reporting systems. Innovation – develops and implements continuous improvement strategy based on deployment analysis and trends. Compliance – Documents and implements changes in process, procedure, and compliance policies.
• Wipro Technologies, 09/2012, 08/2013, SCCM Engineer, To take care of the change requests which are applications to be packaged right from the PRF to moving the Application into production. Taking care of QA of the applications to ensure that the applications are delivered to client without any errors with respect to standards and functionality. Taking care of the deliverables with the deadline. Helping the team in technical aspects whenever there is a breakdown in the application delivery. Working closely with the onsite folks to ensure the application testing is done carefully in the presence of the folks on the end user machine which are our of scope some times. Trouble the shoot the problems whenever there is any support required from packaging team.
• Wipro Technologies, 12/2011, 07/2012, SCCM Engineer, GTI-CTS APP PACKGING is the Windows 7 migration project using Wise package studio creating packages for Windows7 environment and Troubleshoot windows XP packages make sure to working on windows 7. Applying client standards to the packages and creating. sms file,.inf file,.vbe file using EAM tool which are useful at the time of deploying the Packages. Once completed packages push through EAM and testing the application in SCCM. Finally delivered the qualitative packages to the client.
• Wipro Technologies, 09/2012, 08/2013, SCCM Engineer, Application Validation and Packaging for Win 8. Application Compatibility Test. Testing the Packages, this includes doing a Quality Check on the created packages. In the process the packages are tested for the compliance with CLIENT policies and procedures & CLIENT standards. To create transforms for vendor supplied packages which meet the client’s requirement and to apply standards as well. Testing the application (Installation, Uninstallation, Verifying Files, Registries, Shortcuts etc) on three Different Core Builds of the client. To customize applications by adding custom actions to achieve the functionality as expected. To take ownership of the application to complete within the defined timelines. Used SECEDIT for giving Permission on Files, Folders and Registries. To provide documents along with the package for the better understanding of the functionality and complexity of the package.
• Wipro Technologies, 12/2011, 07/2012, SCCM Engineer, Managed Microsoft SCCM deployments in a large-scale global environment of 1,50,000+ users Managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT). Creating Application Distribution Groups in Active Directory. Responsible for system configuration for operating systems and applications to ensure the operational capability. Create advertisements/ collections / packages/ applications with in SCCM 2012. Management of the user accounts and of the hierarchy model. Definition of the types of users, their roles, and profiles. Create and manage user accounts within their domain of responsibility. Deployment of Nexthink V5 platform. Nexthink CollectorV5 deployment and configuration strategy. Elaborate and build hierarchical model on Nexthink Portal. Elaborate and build dashboard metrics for ABB project phase one: Assessment. Knowledge transfer, and training on Platform management, usage and maintenance operation. Management of all Nexthink common and centralized objects: global alerts, services, categories, web-API. Handled entire US regions operation related to Application Distribution and Patching. Interaction and rapport with customer. Driving and mentoring the team to perform the job effectively. Handling the Service request and incidents. Handling the escalations for America’s region. Device Certification (Driver Testing). Wave wise BCE testing. Looking into PBS Script issues. CC Apps testing. Regional settings. Exceptional device image management. Managing Minor release for windows 7 32- and 64-bit architecture.
• Anurag, 08/2007, 10/2011, Admin, Technical competent in setting up computers and network. Recommending installing software applications for debugging errors. Maintaining computers and other equipment in working condition. Performing minor repair and getting replaced faulty computers and peripherals. Operating computer, scanner, printer, copiers, and other software applications. Maintained and troubleshot microcomputer units and network problems. IT Network Services for all software upgrades/patches and escalated/resolved equipment issues. Identified, analyzed, and resolved technical problems in a professional manner by providing guidance to students and faculty on various software, tools. Provided high quality and informative customer service. Assisted students in the lab on various technical questions.

I hereby declare that the information furnished above is true to my knowledge.