Jalan Corpening
Wilkesboro,NC
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Wilkesboro, NC
10.2020 - Current
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted guests with pleasant smile and superior customer service.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
Education
Certificate - Phlebotomy
Wilkes Community College
Wilkesboro, NC02-2024
Some College (No Degree) - Psychology
Wilkes Community College
Wilkesboro, NCSkills
- Training Background
- Employee Performance Management
- Health Codes Understanding
- Health Codes Compliance
- Leadership Experience
- Performance Improvements
- Solid Problem Solver
- Speedy and Efficient
- Positive and Professional
Certification
- BLS Provider
- Certified Professional Collector Technician For Drug Collections (CPCT)
Timeline
Barista Trainer
Starbucks
10.2020 - Current
Certificate - Phlebotomy
Wilkes Community College
Some College (No Degree) - Psychology
Wilkes Community College