Jalani Harleston-Melton
La Vergne,TN
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
8
8
years of professional experience
Work History
Passenger Service Supervisor
Fenix logistics
Nashville, TN
11.2023 - Current
- My position as a passenger service Supervisor consist of being aware of changes made to airport/airline procedure.
- Training poorly/untrained staff to ensure we remain in compliance.
- Reading and responding from the airport or airline representatives.
- Ensuring the above wing remains fully staffed.
- I am trainer for Pax and Cabin.
- Making sure flight info is submitted at the end of every shift to ensure billing is sent out at the appropriate times.
- Making quick and correct decisions to ensure we continue to have an on time departure.
- Attend to disrupted or irate passengers.
Passenger Service Agent
Dnata
09.2023 - Current
Lead Bartender
J Jackson mobile mixologist
Nashville, TN
09.2020 - Current
- At this job I have a leadership role where I Lead my team to a successful night fulfilling the needs of the customer in a quick yet efficient fashion
- At J Jackson I have encountered many different personalities so my ability to adapt to any situation grew tremendously
- Not only my ability to connect with new and all different types of people but my ability to both de-escalate and multitask also had to be top notch while leading this position
Front Desk Receptionist
Moxy hotel
Nashville, TN
01.2017 - 12.2020
- My position was the front desk employee, as I was the first person the customer would interact with in most situations I thrived and took pride in giving excellent customer service!
- While here I built significant Multi tasking skills and as the front desk was also the bar
- I also brought many difficulties we had as a team as I am much better at understanding others and delivering it in a way the others can also understand
Education
Some college - Radiology
Volunteer State Community College
Gallatin, TN02.2025
Skills
- Gardening
- Forklift
- Load & Unload
- Mowing
- Landscape Maintenance
- Lawn Care
- Tree Trimming
- Freight Experience
- Pressure washing
- Tree Care
- Groundskeeping
- Hotel experience
- Mechanical knowledge
- Customer service
- Customer service
- Public speaking
- Leadership
- Reliability
Willing To Relocate
Nashville, TN
Timeline
Passenger Service Supervisor
Fenix logistics
11.2023 - Current
Passenger Service Agent
Dnata
09.2023 - Current
Lead Bartender
J Jackson mobile mixologist
09.2020 - Current
Front Desk Receptionist
Moxy hotel
01.2017 - 12.2020
Some college - Radiology
Volunteer State Community College