Jalanna Sepulveda
Evans
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Rep
Azek Building Productions Inc
Scranton, PA
12.2020 - Current
- Answered incoming chats and emails, providing frontline customer support or assistance with product and service transactions.
- Managed high volume of inbound customer calls with professionalism.
- Consistently met or exceeded performance metrics and targets.
- Delivered exceptional service by empathizing with customer concerns.
Claims Representative
TriCare
Evans, GA
05.2025 - 03.2026
- Processed claims efficiently, ensuring compliance with TriCare policies and guidelines.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Reviewed claim submissions for completeness, identifying discrepancies and initiating follow-up actions.
- Collaborated with healthcare providers to resolve billing issues and improve claims processing efficiency.
- Submitted electronic/paper claims documentation for timely filing.
Personal Care Associate
Bayada Home Health
Wilkes Barre, PA
01.2020 - 06.2024
- Maintain housekeeping in home, personal care, hygiene, grooming
- Cooking meals, grocery shopping attend doctors appointments
- Inform RN of any changes
- Help patient with activity of daily living
IT Technician
C3I Solutions
Wilkes Barre, PA
06.2017 - 05.2020
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disasen bled cost fucke secms to ensure met as resee hardare issues.
Education
Associate of Arts - Psychology
Southern New Hampshire University
Hooksett, NH / RemoteMedical Assisting
Breath of life
Martinez, GA06.2024
High School - undefined
Pocono Mountain High school
Swiftwater, PA06.2012
Skills
- resolving product-related concerns Facilitated communication between customers and service teams
- Cultivated and strengthened professional relationships to enhance collaboration
- Facilitated effective problem resolution strategies to enhance operational efficiency
- Executed comprehensive problem-solving strategies to address complex challenges
- Assisted in organizing tasks and schedules to meet deadlines Supported team members in managing time effectively Contributed to maintaining an orderly workflow
- Facilitated effective communication through active listening techniques
- Demonstrated proficiency in managing multiple tasks simultaneously under tight deadlines
Timeline
Claims Representative
TriCare
05.2025 - 03.2026
Customer Service Rep
Azek Building Productions Inc
12.2020 - Current
Personal Care Associate
Bayada Home Health
01.2020 - 06.2024
IT Technician
C3I Solutions
06.2017 - 05.2020
Medical Assisting
Breath of life
High School - undefined
Pocono Mountain High school
Associate of Arts - Psychology
Southern New Hampshire University