Jalayla Bell
Petersburg,VA
Summary
Dynamic and personable customer service professional with record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team.
Overview
4
4
years of professional experience
Work History
Psych Technician
Central State Hospital
Petersburg, VA
05.2025 - Current
- Monitored patient behavior and reported observations to healthcare team.
- Assisted in implementing individualized treatment plans for patients.
- Facilitated group therapy sessions, promoting patient engagement and interaction.
- Maintained accurate patient records, ensuring compliance with hospital protocols.
- Participated in interdisciplinary meetings to enhance treatment strategies and outcomes.
- Coordinated recreational activities for patients, facilitating socialization while also promoting physical wellness benefits.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Utilized exceptional active listening skills during one-on-one sessions, identifying concerns or distress signals among patients promptly.
Customer Service Reu
Maximus
Chester, VA
07.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Matoaca High School
South Chesterfield 06.2022
Skills
- Case documentation
- Professional boundaries
- Self-awareness
- Substance abuse awareness
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Conflict resolution
- Customer satisfaction measurement
- Team development
Timeline
Psych Technician
Central State Hospital
05.2025 - Current
Customer Service Reu
Maximus
07.2022 - 04.2024
Matoaca High School