Jalayna Georvassilis
Dearborn,MI
Summary
Meticulous Insurance Verification Specialist with expertise in patient communication and emergency response. Committed to ensuring patient confidentiality and streamlining verification processes.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
Basha Diagnostics
Royal Oak, MI
06.2023 - Current
- Verified patient insurance eligibility and coverage details to ensure compliance with healthcare regulations.
- Reviewed and processed insurance claims, ensuring accurate and timely submissions to carriers.
- Collaborated with healthcare providers to resolve discrepancies in patient information and insurance documentation.
- Streamlined verification processes, improving efficiency and reducing turnaround time for approvals.
- Trained new team members on insurance verification protocols and software systems for optimal performance.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Posted payments to accounts and maintained records.
- Contributed to patient education by explaining complex insurance terms and procedures in understandable manner.
MRI Technologist Assistant
Basha Diagnostics
Royal Oak, MI
03.2023 - Current
- Assisted in preparing patients for MRI scans, ensuring comfort and understanding of procedures.
- Operated MRI equipment under supervision, adhering to safety protocols and operational guidelines.
- Collaborated with radiologists to obtain high-quality images, enhancing diagnostic accuracy.
- Maintained equipment inventory and cleanliness, supporting a sterile and efficient work environment.
- Trained new staff on MRI protocols and patient care techniques, fostering team competence and performance.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Positioned patients to obtain quality MRI images.
- Participated actively in team meetings to discuss improvements in processes and share best practices for clinical excellence within the department.
- Exhibited strong multitasking capabilities by balancing patient care with administrative tasks, maintaining high levels of productivity throughout each workday.
- Demonstrated strong attention to detail when preparing patients for scans, ensuring accurate results without the need for repeat examinations.
- Consistently demonstrated exceptional problem-solving skills, identifying and addressing potential challenges within the MRI suite before they escalated.
Receptionist
Basha Diagnostics
Royal Oak, MI
05.2021 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new reception staff on procedures and customer service standards.
- Assisted in resolving patient inquiries, enhancing overall satisfaction with services.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Security Forces Member
Air Force National Guard
Chesterfield, MI
03.2020 - Current
- Conducted security patrols to ensure safety and compliance on military installations.
- Monitored access control points, verifying identification and maintaining perimeter security.
- Responded promptly to emergencies, coordinating with local law enforcement and emergency services.
- Trained new personnel on security protocols, enhancing team performance and operational readiness.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Mitigated potential conflicts by utilizing effective negotiation skills when interacting with hostile individuals or groups.
- Maintained a clear understanding of chain-of-command structures, ensuring efficient distribution of tasks among team members during operations or drills.
- Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
- Streamlined communication channels among team members, fostering an atmosphere of collaboration and trust in high-pressure scenarios.
- Boosted morale within the unit through active participation in community outreach programs, promoting positive relationships between military personnel and local residents.
- Trained new security personnel, sharing expertise to uplift overall capability of security forces.
Education
Bachelor of Science - Biology
University of Detroit Mercy
Detroit, MI05-2025
Skills
- Attention to detail
- Patient confidentiality
- Military operations
- Police training
- Patient communication
- Adaptive learning
- Professional demeanor
- Emergency response
- Combat training
Timeline
Insurance Verification Specialist
Basha Diagnostics
06.2023 - Current
MRI Technologist Assistant
Basha Diagnostics
03.2023 - Current
Receptionist
Basha Diagnostics
05.2021 - Current
Security Forces Member
Air Force National Guard
03.2020 - Current
Bachelor of Science - Biology
University of Detroit Mercy