Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaleah Johnson-Crossty

Cincinnati

Summary

Goal-oriented banking dedicated to high levels of customer satisfaction and meeting aggressive business goals. Attentive and goal oriented with specialized knowledge in customer service.

Overview

9
9
years of professional experience

Work History

Supervisors

Story Dispensary of Forest Park
Forest Park Ohio
06.2024 - Current
  • Supervised daily operations, ensuring compliance with all safety and regulatory standards.
  • Trained and mentored staff on product knowledge and customer service best practices.
  • Streamlined inventory management processes, improving stock accuracy and reducing waste.
  • Developed team schedules to optimize coverage during peak business hours.
  • Conducted performance evaluations, providing constructive feedback to enhance employee development.
  • Implemented standard operating procedures to improve workflow efficiency across departments.

Shift lead

Dollar General
Cincinnati, OH
04.2017 - 08.2017
  • Open and close store, ring out customer, keep store clean, count money at the end of the night

Customer service representative

Family Dollar
Norwood, OH
03.2017 - 06.2017

Education

High School Diploma - undefined

Life Skills Cincinnati
Cincinnati, OH
06-2017

Skills

  • Proficient in Microsoft
  • Customer and Personal Service
  • Speaking
  • Coordination
  • Time Management
  • Personnel and Human Resources
  • Mathematics
  • Management of Personnel Resources
  • Complex Problem Solving
  • Communications and Media
  • English Language
  • Active Listening
  • Reading Comprehension
  • Writing
  • Critical Thinking
  • Judgment and Decision Making
  • Service Orientation
  • Active Learning

Timeline

Supervisors

Story Dispensary of Forest Park
06.2024 - Current

Shift lead

Dollar General
04.2017 - 08.2017

Customer service representative

Family Dollar
03.2017 - 06.2017

High School Diploma - undefined

Life Skills Cincinnati