Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalecia Mack

Lauderhill

Summary

Dynamic customer service professional with a proven track record in enhancing team performance and implementing process improvements. Skilled in active listening and critical thinking, ready to drive customer satisfaction and loyalty.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Medical Supply Company
Fort Lauderdale, FL
  • Trained new staff on customer service protocols and software systems.
  • Analyzed feedback to identify trends and recommend process improvements.
  • Maintained detailed records of customer interactions for quality assurance purposes.
  • Implemented best practices to streamline workflow and enhance team performance.

Customer Service, Sales and QA

Telepreformance USA
Fort Lauderdale, FL
02.2023 - 01.2026
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

IRT
Lauderdale Lakes, FL
03.2022 - 01.2023
  • Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
  • Managed multiple communication channels to address client concerns efficiently.
  • Developed product knowledge to provide accurate information and solutions.
  • Collaborated with team members to improve service processes and response times.

Education

Bachelor of Science - Business Administration

Broward College
Fort Lauderdale, FL
12.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service, Sales and QA

Telepreformance USA
02.2023 - 01.2026

Customer Service Representative

IRT
03.2022 - 01.2023

Customer Service Representative

Medical Supply Company

Bachelor of Science - Business Administration

Broward College