Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Awards
Interests
Timeline
Generic

Jaleel Battles

Houston

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

FedEx Freight
04.2024 - 01.2025
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Operations Manager

Fedex freight
10.2023 - 04.2024
  • Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free
  • Comply and analyze data to forge better understanding of root causes
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Operation Supervisor

Fedex freight
02.2021 - 10.2023
  • The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties
  • Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
  • Developed and executed strategy for business growth, resulting in a significant increase in market share.
  • Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
  • Instituted quality control measures to reduce errors and maintain high standards of service delivery.
  • Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.

Freight Handler

Fedex freight
07.2018 - 02.2021
  • Freight handlers load and unload cargo from trucks to another truck whitelist measuring and weighing freight
  • Inspected freight for any damage or faults prior to loading.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
  • Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Maximized cargo integrity by securely packaging items according to specific guidelines for each type of product handled.
  • Blocked and braced freight to prevent shifting and product damage during transport.

Education

High School diploma -

Willowridge
Houston, TX
01.2018

Skills

  • First aid certification which involves CPR and AED certified
  • Forklift certification
  • Experience in Microsoft applications
  • Experience in kronos time-keeping applications
  • Experience in leading teams of people/persons’ of all race, color, creed, sexs’ incluing LGBTQ
  • Employee development
  • Warehouse operations
  • Logistics oversight
  • Workflow optimization
  • Inventory coordination
  • Task delegation
  • Performance monitoring
  • Operations management

Accomplishments

  • Supervised team of 350 staff members.
  • Used Microsoft Aplications to develop inventory tracking spreadsheets.

LANGUAGES

English

Awards

5x bravo zulu award winner., These awards are given to fedex members who excel normal career standards, BNGL AWARD - award is given to Management roles who go through class of learn inclusion and diversity. The class offers a group of people who come from all walks of life to come together and solve business operating solutions.

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Participating in local clean-up initiatives
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Photography
  • I have a passion for photography and editing photos

Timeline

Operations Supervisor

FedEx Freight
04.2024 - 01.2025

Operations Manager

Fedex freight
10.2023 - 04.2024

Operation Supervisor

Fedex freight
02.2021 - 10.2023

Freight Handler

Fedex freight
07.2018 - 02.2021

High School diploma -

Willowridge

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