Jaleen Jackson
Marietta,GA
Summary
Experienced Customer service associate with over 7 years of experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Successful at managing multiple priorities with a positive attitude. Excellent reputation for resolving problems and customer satisfaction. Seeking position that offers professional challenges utilizing interpersonal skills, excellent time management, and flexibility. Motivated to learn, grow, and excel. Ready to help team achieve company goals
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Waste Managment
Tupelo, MS
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded proactively and positively to rapid change.
Production Team Member
Toyota Motor Manufacturing
Blue Springs, MS
11.2018 - 09.2021
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
- Incorporated new directions smoothly to continuously improve production team performance and output.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Documented production information via daily system logs and discussed issues with management.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Resolved issues quickly to maintain productivity goals.
- Followed strict safety protocols when dealing with hazardous materials.
Sales Associate
JCPenney
Tupelo, MS
10.2015 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Tracked stock using company inventory management software.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared large cash deposits with zero discrepancies.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Bachelor Of Engineering Technology - Biomedical Engineering
Mississippi State University
Starkville, MSHigh School Diploma -
Tupelo High School
Tupelo, MS05.2013
Skills
- Microsoft Office Suite Proficiency
- Product Knowledge
- Customer Complaint Resolution
- Good Telephone Etiquette
- Good listening skills
- Interpersonal Communication
- Attention to Detail
- Analytical and Critical Thinking
- Dependable and Responsible
- Multitasking Abilities
Timeline
Customer Service Representative
Waste Managment
10.2022 - Current
Production Team Member
Toyota Motor Manufacturing
11.2018 - 09.2021
Sales Associate
JCPenney
10.2015 - 01.2019
Bachelor Of Engineering Technology - Biomedical Engineering
Mississippi State University
High School Diploma -
Tupelo High School