Jaleesa Dixon
Mobile,USA
Summary
Results-driven professional with a strong background in damage assessment and problem-solving, excelling in roles requiring meticulous attention to detail and the cultivation of robust customer relationships. Proven expertise in improving claim resolution efficiency through a deep understanding of insurance regulations and claims investigation processes. Collaborative leader adept at coordinating team efforts, consistently achieving positive outcomes in dynamic environments. Recognized for effectively managing escalated customer support issues while prioritizing tasks and multitasking to meet both personal and organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Pilot Catastrophe Services
01.2019 - 06.2025
- As an auto adjuster, I evaluate insurance claims related to vehicle accidents or damages. My main role is to assess the extent of the damage to a vehicle, determine the costs to repair or replace it, and help settle claims between the insurance company and the policyholder. I examine the damaged vehicle to determine the cause and extent of the damage. This might involve inspecting the car in person, or reviewing photos, or reports from other sources. I analyze the details of the claim, including the circumstances of the accident, the policy coverage, and any relevant documentation (such as police reports or medical records). Based on my evaluation, I calculate the cost to repair or replace the vehicle, and any other damage, such as medical expenses or property damage. Once the evaluation is complete, I communicate with both the insurance company and the claimant to negotiate a fair settlement. This could involve offering a payout for repairs, or a settlement amount based on the vehicle's value if it's totaled. I make sure the settlement aligns with the terms of the policy and applicable insurance laws.
Office Assistant
First Choice Family Healthcare
01.2016 - 01.2019
- As an office assistant, I handled a variety of administrative and clerical tasks to keep the office running smoothly. My responsibilities varied each day based on what was needed. I managed incoming calls, directed them to the right person or department, and took messages when necessary. I also scheduled meetings and appointments, coordinating calendars for staff members and executives. I kept physical and digital files organized, ensuring that documents were properly stored and easy to access. I entered data into spreadsheets, databases, and other systems to keep everything up to date. I managed both incoming and outgoing mail, packages, and deliveries, sorting and distributing them as needed. I was responsible for monitoring office supplies, placing orders to ensure there was always enough stock, and keeping everything organized and easily accessible. I also helped create, edit, and proofread documents, reports, presentations, and memos for the team or management. Additionally, I assisted with general office tasks like photocopying, printing, scanning, and organizing meeting rooms for events and presentations. In short, my role as an office assistant was all about keeping things organized and making sure day-to-day operations ran smoothly by supporting the team with various tasks. I often served as the go-to person for any general office needs.
Patient Access
Central Mississippi Medical Center
01.2014 - 01.2016
- I worked in the patient access department, playing a key role in ensuring smooth interactions between patients and the healthcare system, especially during the initial stages of care. My job was to help patients navigate the administrative processes of getting care, from scheduling appointments to verifying insurance. I helped patients schedule appointments with healthcare providers, ensuring availability and confirming the date and time that works for the patient. I collected necessary personal and insurance information from patients before their appointment, including demographics, medical history, and insurance details. This information is crucial for billing and medical records. Also provided patients with information about their financial responsibilities, like co-pays, deductibles, and payment options, and may offer guidance on financial assistance programs. Overall, I act as a liaison between the patient and the healthcare facility, providing friendly, efficient service to help patients through the administrative aspects of receiving care.
Customer Service Representative
Xerox
01.2011 - 01.2014
- I was responsible for assisting customers with inquiries, concerns, and issues related to a product or service. I acted as the main point of contact between the company and the customer, providing support in person, over the phone, or through digital communication channels. I responded to questions about products, services, policies, or account details, providing accurate and helpful information to customers. If customers experienced issues, I listened to their concerns, investigated the problem, and worked toward finding a solution. This often involved processing returns, exchanges, or issuing refunds. I assisted customers with placing orders, processing payments, and tracking deliveries or services. I helped customers with troubleshooting, explained how to use products or services, and provided guidance on resolving any technical issues. I updated and managed customer information, including contact details and transaction history, ensuring accurate records were kept.
Education
Masters - Psychology
Grand Canyon University
Phoenix, AZ01.2024
Masters - Business Administration
Belhaven University
Jackson, MS01.2021
Bachelors - Healthcare Administration
Jackson State University
Jackson, MS01.2018
Skills
- Damage assessment
- Policy interpretation
- Insurance regulations
- Claims investigation
- Property valuation
- Automobile appraisals
- Account updating
- Scheduling
- Customer consulting
- Coordination
- Customer relationship management (CRM)
- Meeting planning
- Event preparation
- Call handling
- Office supplies management
- Medical terminology
- Registration management
- Eligibility determination
- Intake assessment
- Data entry
- Team leadership
- Problem-solving
- Active listening
- Critical thinking
- Team collaboration
Certification
- Alabama
- Alaska
- Arkansas
- Idaho
- Indiana
- Kentucky
- Louisiana
- Maine
- Michigan
- Minnesota
- Mississippi
- Montana
- New Hampshire
- New Mexico
- Oklahoma
- Oregon
- Texas
- Utah
- West Virginia
Timeline
Claims Adjuster
Pilot Catastrophe Services
01.2019 - 06.2025
Office Assistant
First Choice Family Healthcare
01.2016 - 01.2019
Patient Access
Central Mississippi Medical Center
01.2014 - 01.2016
Customer Service Representative
Xerox
01.2011 - 01.2014
Masters - Business Administration
Belhaven University
Bachelors - Healthcare Administration
Jackson State University
Masters - Psychology
Grand Canyon University
Community Service
Hinds County Human Resource Agency (HCHRA), HCHRA is the only community action agency in Hinds County, providing services to citizens in poverty., Office Volunteer, Jackson, MS, 2014-01-01, 2015-12-31, I volunteered to support children and elderly community members in need. During my volunteer hours, I assisted older members by helping them fill out forms and reminding them of important upcoming dates. I also visited various Head Start centers, where I helped teachers engage 3- and 4-year-old children in activities.
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